LPN or EMT Clinic Lead Medical Assistant

Hometown Urgent Care•Akron, OH

About The Position

The Clinic Lead Medical Assistant performs clinical and administrative duties, including work as a PCT or receptionist, in addition to leading site operations. The role supports the Regional Manager in staff training, communications, coaching, staffing, performance management, and execution of clinic goals. The Clinic Lead helps coordinate patient care and clinic services, monitor patient flow and wait times, maintain OSHA compliance and equipment schedules, manage supplies and scheduling, and support employee engagement and pilot initiatives. The role also performs hands-on cleaning and stocking and may be assigned additional responsibilities.

Requirements

Two to three years of previous experience in a physician practice or clinic setting is preferred.
Basic computer skills, including use of electronic medical records (EMR).
Ability to work independently without close supervision and consistently exercise discretion and sound clinical and professional judgment.
Ability to complete and maintain CPR certification.
Leadership experience.
Staff training experience.

Nice To Haves

Two to three years of previous experience working in a physician practice or clinic setting.

Responsibilities

Identify opportunities for improvement and carry out improvement plans approved by the Regional Manager.
Oversee orientation, training, and cross-training of site team members to support adherence to competencies, policies, practices, and standards.
Work with the Regional Manager on communicating job expectations and conducting individual and group coaching and training.
Facilitate daily briefings and monthly meetings.
Support staffing management to ensure the clinic is adequately staffed to serve patients.
Monitor patient flow and wait times, coordinate team efforts, and help ensure high-quality patient care and services.
Provide support to providers as needed or requested.
Help oversee site team members and activities to support the correct and timely delivery of services.
Follow established scripts and protocols for patient rooming, discharge, and callbacks.
Ensure OSHA compliance and adherence to housekeeping and preventive equipment maintenance schedules.
Support programs and team leadership practices that improve operations, staff retention, and employee engagement.
Monitor site KPIs, including patient satisfaction, patient visits, and expenditures, and work toward management-set KPI goals.
Address individual or team performance deficiencies with the Regional Manager.
Submit weekly supply orders through an approved vendor.
Review schedules for errors, openings, and potential conflicts.
Develop and lead execution of urgent care goals and objectives with the Regional Manager, and communicate them to employees.
Model the organization’s culture and work effectively with management and clinic staff.
Assist with tracking employee attendance, managing absences, and providing timely approvals.
Partner with leadership and providers to recognize and reward team members for achieving goals and demonstrating company values.
Support pilot initiatives, including new systems and processes.
Support the organization’s commitment to quick, convenient, quality community care and continued clinical and patient experience training.
Clean and stock the site with other team members.
Train other team members.
Perform additional assigned job responsibilities.