LPN - Clinical Care Coordinator II - FPG Centralized Clinical Services | Call Center Position

Sarasota Memorial Health Care System • Sarasota, FL

3d • Onsite

About The Position

The Clinical Care Coordinator II provides patient care according to age-specific population needs and assists with patient care management in a physician office setting under the direct supervision of a provider. This position is part of the FPG Nurse Triage Team at FPG’s Centralized Access Center on University Parkway in Lakewood Ranch. It is a call-center role requiring phone calls throughout the entire shift and does not provide direct patient care. The LPN takes calls from established FPG patients, follows symptom protocols, and offers guidance in strict accordance with established protocols. The team aims to provide excellent patient care and real-time clinical guidance, working closely with the Clinical Excellence and Operations team, providers, and provider-office care teams to support seamless patient experiences and effective communication.

Requirements

• Graduate of an accredited school of nursing or a diploma program.
• Basic Life Support/CPR certification, or obtain it within 30 days of the hire or transfer date.
• Florida Licensed Practical Nurse (FL LPN) license.
• Comfort working in a call-center environment and making phone calls for the entire shift.

Nice To Haves

• One year of clinical experience in an outpatient physician office practice.
• Experience with electronic practice management and electronic health records.
• Demonstrated knowledge of electronic practice management and electronic health record software.
• Skill using Microsoft Office programs, including Word, Excel, Outlook, and PowerPoint.

Responsibilities

• Answer calls from established FPG patients throughout the shift.
• Follow established protocols for patient symptoms and provide guidance in strict adherence to those protocols.
• Provide real-time clinical guidance and support excellent patient care.
• Collaborate with the Clinical Excellence and Operations team, providers, and provider-office care teams to support seamless patient care experiences and effective communication.
• Assist in managing patient care in the physician office setting under the direct supervision of a provider.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed