Lot Operations Specialist II (Manheim)

Cox Enterprises • Ash Township, MI

18h • $15 - $23 • Onsite

About The Position

The Lot Operations Specialist II directs daily vehicle check-in operations and coordinates driver activities and vehicle workflow from check-in to sale staging. The role oversees the receipt, stock-in, numbering, and proper parking of incoming vehicles, provides quality customer service, and resolves customer issues. It also organizes vehicle placement within an assigned zone, uses supervisor information and lot operations dashboards to make staging decisions, and communicates inventory priorities and status to crew leaders and managers.

The position supervises and directs lot operations employees by assigning duties, setting work procedures and schedules, expediting workflow, and monitoring work for accuracy and compliance. Working with the Supervisor, the Specialist assists with employee counseling, discipline, performance monitoring, and appraisals. The role also inspects and maintains lot equipment, supports continuous improvement in safety and vehicle movement, confirms vehicles can operate safely, and engages service or tow teams when vehicles are inoperable. Vehicles are moved and staged safely, with sale and routing labels applied to maintain accurate movement. The Specialist is expected to model company values, follow employee and customer conduct policies, and visibly uphold safety and health procedures. Other duties may be assigned by management.

This is an on-site position at a specified Cox location with an evening shift and no travel. Employment requires a valid driver’s license and passing a pre-employment drug test. The role is based at Cox Automotive/Manheim. Applicants must be authorized to work in the United States without current or future sponsorship.

Requirements

• High school diploma or GED plus 3 years of related work experience; or a degree or certification above a high school diploma/GED plus 1 year of related work experience; or 5 years of related work experience.
• Valid driver’s license.
• Must pass a pre-employment drug test.
• Must be authorized to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.

Responsibilities

• Direct daily vehicle check-in operations and lead and coordinate driver activities and workflow.
• Coordinate movement of vehicles from check-in to sale staging.
• Oversee receipt, stock-in, numbering, and proper parking of incoming vehicles.
• Provide quality customer service and resolve customer problems.
• Inspect and maintain lot operations equipment to ensure it is functional and in good working condition.
• Supervise lot operations employees by determining work procedures, preparing schedules, expediting workflow, assigning duties, and monitoring accuracy and compliance with policies and procedures.
• Assist the Supervisor with employee counseling and discipline, and with planning, monitoring, and evaluating performance and conducting appraisals.
• Organize and maintain vehicle placement within the assigned zone or move area according to established standards.
• Use information from the Supervisor and lot operations dashboards to make daily vehicle-movement decisions for the assigned zone.
• Support continuous improvement in the safety and efficiency of vehicle movement in and out of the assigned zone.
• Move and safely stage vehicles at their proper destinations to eliminate multiple drop-off points and less-than-full loads.
• Confirm vehicles can operate safely and engage service and tow teams when inoperable vehicles are found.
• Label vehicles with sale and routing labels to maintain accurate movements and avoid requiring crew leaders to label staged units before transport.
• Communicate inventory levels and priorities within the defined move area to crew leaders and managers.
• Model Cox/Manheim values and ensure employees are treated with respect.
• Implement company policies and procedures related to employee and customer conduct.
• Follow and model company safety and health procedures.
• Perform other duties as assigned by management.

Benefits

• At least 16 hours of paid time off per month.
• Seven paid holidays per calendar year.
• Additional paid time off may include bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits may include medical, dental, and vision insurance; 401(k); sick leave; parental leave; and flexible vacation/wellness days and/or PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED