Parking Lot Attendant - El Paso, TX
About The Position
The Lot Auditor helps ensure a smooth, safe, and organized parking experience for guests by directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure. The role’s objective is to provide great customer service while maintaining a safe, clean, and efficient parking environment, including helping guests, enforcing parking policies, and supporting lot operations. The position is non-exempt and compensated at an hourly base rate, which may vary by market. It reports directly to the Commercial Parking Manager or Hotel Self Parking Manager and is listed as full-time or part-time.
Requirements
- High school diploma or GED.
- Valid driver’s license and reliable transportation.
- Maintain a clean motor vehicle record, with no more than three moving violations within the past three years.
- Successfully complete and maintain a background check throughout employment.
- Ability to stand, walk, and lift up to 50 pounds for extended periods.
- Comfort working indoors and outdoors in varying weather conditions.
- Ability to remain alert in active parking environments with moving vehicles and changing weather conditions.
- Maintain a clean, professional appearance and adhere to uniform and grooming standards.
- Schedule flexibility, including availability for shifts that may include nights, weekends, and holidays.
- Excellent communication skills, including active listening, clear articulation, and a courteous, professional demeanor.
- Ability to handle guest interactions with patience, empathy, and attention to detail, and collaborate with team members, supervisors, and clients.
- May need to use a personal cell phone for work-related communications or mobile apps; reimbursement follows company policy when applicable.
Nice To Haves
- Previous customer service experience is preferred.
- A positive, helpful attitude is essential.
Responsibilities
- Issue tickets, handle payments accurately, and responsibly track money and paperwork.
- Complete shift logs, track tickets and revenue, and document parking activity.
- Label keys, record vehicle details, and maintain organized records of parked cars.
- Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
- Keep the parking area and booth clean and presentable, and assist with light cleaning or janitorial tasks as needed.
- Help guests with payments and parking questions while maintaining a friendly, helpful attitude.
- Use radios appropriately, stay in contact with the team, and support a positive work environment.
- Arrive on time, follow company policies, and maintain a professional appearance and attitude.
- Perform other tasks as needed to support operations, including attending training sessions and adapting to scheduling needs.
Benefits
- Medical, vision, and dental insurance
- Life insurance and critical illness supplemental insurance
- Bonus opportunities
- Internal leadership development program
- Paid time off
- Paid training
- Tuition assistance through Belleview University
- Nationwide discounts through Perks at Work
- Overtime pay when applicable
- Required state-specific leave and FMLA paid leave, such as sick leave and state paid family leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
