Lot Auditor - Destin, FL
About The Position
The Lot Auditor helps ensure a smooth, safe, and organized parking experience for guests. The role involves directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure. The position requires a friendly, detail-oriented person who is comfortable working outdoors in various weather conditions. The primary objective is to deliver excellent customer service while maintaining a safe, clean, and efficient parking environment, including helping guests, enforcing parking policies, and supporting lot operations. This is a non-exempt hourly position in the Commercial Parking Division / Hotel Self Parking Division. The Lot Auditor directly reports to the Commercial Parking Manager / Hotel Self Parking Manager. The schedule may be full-time or part-time, and shifts may include nights, weekends, and holidays. Hourly rates vary by market.
Requirements
- High school diploma or GED.
- Valid driver’s license and reliable transportation.
- Maintain a clean motor vehicle record, with no more than three moving violations within the past three years.
- Successfully complete a background check and maintain the required background status throughout employment.
- Ability to stand, walk, and lift up to 50 pounds for extended periods.
- Comfort working indoors and outdoors in various weather conditions.
- Schedule flexibility for shifts that may include nights, weekends, and holidays.
- Maintain a clean, professional appearance and comply with uniform and grooming standards.
- Demonstrate excellent communication, active listening, clear articulation, and a courteous, professional demeanor.
- Manage guest interactions with patience, empathy, and attention to detail.
- Collaborate with team members, supervisors, and clients.
- Remain alert in active parking environments, including awareness of moving vehicles and changing weather conditions.
- Use a personal cell phone for work-related communications or mobile apps when needed.
Nice To Haves
- Previous customer service experience is preferred.
- A positive, helpful attitude is essential.
Responsibilities
- Issue tickets, handle payments accurately, and responsibly track money and paperwork.
- Complete shift logs, track tickets and revenue, and document parking activity.
- Label keys, record vehicle details, and maintain organized records of parked cars.
- Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
- Keep the parking area and booth clean and presentable, and assist with light cleaning or janitorial tasks as needed.
- Help guests with payments and parking questions while maintaining a friendly, helpful attitude.
- Use radios appropriately, stay in contact with the team, and support a positive work environment.
- Arrive on time, follow company policies, and maintain a professional appearance and attitude.
- Perform other tasks as needed to support operations, including attending training sessions and adapting to scheduling needs.
Benefits
- Medical, vision, and dental insurance.
- Life insurance and critical illness supplemental insurance.
- Bonus opportunities.
- Internal leadership development program.
- Paid time off.
- Paid training.
- Tuition assistance through Belleview University.
- Nationwide discounts through Perks at Work.
- Overtime pay for applicable hours worked over 40 in a workweek, at one and one-half times the regular hourly rate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
