Lot Auditor - Orlando, FL
About The Position
The Lot Auditor helps ensure a smooth, safe, and organized parking experience for guests. The role combines customer service and parking operations, including directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure. The ideal candidate is friendly, detail-oriented, and comfortable working outdoors in varied weather conditions. The primary objective is to provide great customer service while maintaining a safe, clean, and efficient parking environment, enforcing parking policies, and supporting lot operations. This is a non-exempt hourly position in PMC’s Commercial Parking Division or Hotel Self Parking Division. It reports to a Commercial Parking Manager or Hotel Self Parking Manager. The posting identifies the schedule as full-time or part-time.
Requirements
- High school diploma or GED.
- Valid driver’s license and reliable transportation.
- Maintain a clean motor vehicle record, with no more than three moving violations within the past three years.
- Successfully complete and maintain a background check throughout employment.
- Ability to stand, walk, and lift up to 50 pounds for extended periods.
- Comfort working indoors and outdoors in various weather conditions.
- Maintain a clean, professional appearance and comply with uniform and grooming standards.
- Schedule flexibility, including availability for shifts that may include nights, weekends, and holidays.
- Remain alert in active parking environments with moving vehicles and changing weather conditions.
- Demonstrate excellent communication skills, active listening, clear articulation, and a courteous, professional demeanor.
- Manage guest interactions with patience, empathy, and close attention to detail.
- Work collaboratively with team members, supervisors, and clients.
- Use a personal cell phone for work-related communications or mobile apps when needed.
Nice To Haves
- Previous customer service experience.
- A positive, helpful attitude.
Responsibilities
- Issue tickets, handle payments accurately, and responsibly track money and paperwork.
- Complete shift logs, track tickets and revenue, and document parking activity.
- Label keys, record vehicle details, and maintain organized records of parked cars.
- Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
- Keep the parking area and booth clean and presentable, and assist with light cleaning or janitorial tasks as needed.
- Help guests with payments and parking questions while maintaining a friendly, helpful attitude.
- Use radios appropriately, communicate with the team, and support a positive work environment.
- Arrive on time, follow company policies, and maintain a professional appearance and attitude.
- Attend training sessions, adapt to scheduling needs, and take on other tasks as needed to support operations.
Benefits
- Medical, vision, and dental insurance.
- Life insurance and critical illness supplemental insurance.
- Bonus opportunities.
- Internal leadership development program.
- Paid time off.
- Paid training.
- Tuition assistance through Belleview University.
- Nationwide discounts through Perks at Work.
- Overtime pay for non-exempt employees when applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
