Lot Attendant - Phoenix Lot, Knoxville, TN

Towne Park • Knoxville, TN

1d • Onsite

About The Position

The Lot Attendant provides attentive, friendly, and efficient hospitality to guests throughout their stay while accurately collecting and reconciling revenue and parking reports. When vehicle stacking is necessary, the attendant parks and retrieves guest vehicles according to Towne Park standards and follows site management’s parking policies and procedures. The role includes welcoming guests, answering questions, providing directions and information about nearby attractions, protecting guest confidentiality and financial information, maintaining vehicle and key records, and operating parking and payment equipment.

The position follows established practices and procedures, with work frequently checked or verified. Most work is performed outdoors for extended periods, potentially for the entire shift, and employees may encounter extreme heat or cold. Travel of up to 5% may be required. The work schedule is Wednesday through Sunday on a flexible schedule.

Requirements

• High school diploma or GED, or equivalent qualification as stated in the posting.
• Must be at least 18 years old and able to pass a criminal background check and drug screen.
• Valid driver’s license and clean driving record.
• One to three months of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of customer service.
• Ability to drive a manual transmission and perform parallel parking.
• Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
• Ability to perform basic arithmetic, including operations with three-digit numbers and calculations involving American money, weight, volume, and distance.
• Ability to understand 24-hour and military time systems and rates applicable to time passed.

Nice To Haves

• Customer service experience.
• Register or computer experience.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, location staff, and coworkers; promptly acknowledge and greet guests and use their last names when appropriate.
• Welcome guests using appropriate greetings and Towne Park phone etiquette, assist with directions and inquiries, and remain composed and accurate under pressure.
• Provide information about the surrounding area and main attractions as needed.
• Protect guest confidentiality in accordance with HIPAA requirements and safeguard customer financial and identifying information.
• Stack vehicles when necessary according to Towne Park standards, secure keys, and promptly retrieve and cautiously deliver vehicles to guests.
• Collect data in accordance with parking operations when applicable.
• Collect and reconcile revenue, furnish receipts upon request, categorize tickets for audits, complete shift reports, and follow bank standard operating procedures.
• Operate equipment such as registers, gates, point-of-sale systems, and credit card machines.
• Obtain information about daily events and rates, secure guest keys after interactions, maintain claim checks and guest folio archives, and produce vehicle inventories for billing.

Benefits

• Employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility and plan terms.
• Employees may enroll in the company’s 401(k) retirement savings plan, subject to eligibility and plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED