Lost & Found Coordinator

City of Charlotte•Charlotte, NC

1d•$25 - $28•Onsite

About The Position

The Lost & Found Coordinator provides customer service and processes lost and found items for the Aviation Department at Charlotte Douglas International Airport. The role collects and processes items left behind in airport areas, maintains records of lost, found, and claimed property, investigates potential owners, monitors claims, communicates with customers, and prepares items for shipment or donation. The position is generally sedentary and is relatively free from unpleasant environmental conditions or hazards. It requires frequent attention to detailed written information and data entry, and the ability to work amid interruptions from people or noise.

Requirements

Associate degree plus one year of experience, or high school diploma/GED plus three years of experience.
Preferably, experience in customer service and/or inventory management.
Knowledge of computer programs, including MS Office, and database entry and tracking.
Ability to communicate effectively orally and in writing.
Ability to manage multiple priorities and tasks efficiently.
Effective organizational and detail-oriented skills.
Ability to provide first-rate customer service and represent the Airport positively.
Ability to prepare and accurately maintain logs and databases.
Ability to work independently with minimal supervision and as part of a team.
Ability to use one or more senses attentively for proofreading, data entry, and tabulating data, and to work with frequent interruptions.
Adequate vision, hearing, and speech; ability to understand written work-related information and distinguish speech.
Ability to sit, stand, or walk for extended periods; lift and carry items up to 25 pounds; and perform tasks involving crouching, stooping, squatting, crawling, reaching, pushing, and pulling.
Final candidates must pass a pre-employment drug-screening test and physical examination; candidates may be asked to take a skills test or participate in other assessments.
Final candidates are subject to the City of Charlotte background check policy.

Nice To Haves

Experience with detailed recordkeeping.

Responsibilities

Collect and process left-behind items from areas around the airport, including Ground Transportation, TSA Checkpoints, terminal areas, International Arrivals, and CLT offices and departments.
Maintain records of articles that are lost, found, and claimed.
Inspect left-behind articles to investigate potential owners.
Create and monitor lost-and-found claims.
Follow up on items and inquiries through in-person, written, telephone, and email communications.
Prepare and document articles claimed for shipment.
Prepare and record monthly donations of lost items.
Perform other duties as assigned.