Guest Services Representative (Lost & Found) - Winter 26.27 Seasonal - Part Time

Steamboat Ski Resort•Steamboat Springs, CO

2d•Onsite

About The Position

Steamboat Ski & Resort Corporation is hiring a seasonal, part-time Guest Services Representative to staff its Lost & Found department during the winter season. This is a mostly indoor position, with daily rounds throughout the base area to pick up items. Skiing or riding is not required, though it would be beneficial. The fixed schedule is Mondays and Tuesdays, 7:45 a.m. to 5:00 p.m., throughout the winter season. The representative provides friendly, professional guest service; manages reports and records of lost, stolen, and found items in online systems; communicates with guests by phone and email; and returns items to their owners or disposes of unclaimed items according to company protocol. The employee must be able to meet the physical requirements, including walking, standing, and sitting for extended periods and lifting and carrying at least 30 pounds. The role may involve exposure to harsh and varying outdoor weather conditions during rounds. The Steamboat Springs area base hourly pay range is $18.50–$20.00. The role requires a high school diploma or GED and applicants must be at least 18 years old. The position is located primarily in Steamboat Springs, Colorado.

Requirements

Willingness to work two days per week, Mondays and Tuesdays, on a fixed schedule throughout the winter season.
Detail-oriented problem-solving ability and enjoyment of challenges or mysteries.
Strong organizational skills and ability to work in a fast-paced environment.
Proficient computer skills, including email, web browsing, and Microsoft Word.
Knowledge of operating smartphones and GoPros or cameras.
Ability and willingness to learn and develop proficiency with the RTP sales system, Reclaim Hub, and other necessary technology.
Ability to interact positively with guests, coworkers, and management in keeping with company Service Excellence standards.
Strong communication skills and customer service experience.
Excellent written and verbal communication skills in English.
Humility, empathy, and a drive to help others.
Cheerful, friendly, outgoing, and enthusiastic attitude.
Ability to work cooperatively in a team environment.
Ability to adhere to safety policies.
High school diploma or GED equivalent.
At least 18 years of age.
Willingness to work outside in all winter weather conditions.
Ability to lift and carry at least 30 pounds.
Ability to walk, stand, and sit for long periods.
Ability to perform the job's essential duties with or without reasonable accommodations.

Nice To Haves

Ability to ski or ride.
Second-language experience.
Previous experience with Steamboat Ski & Resort Corporation or comparable Steamboat community experience.
Local knowledge and familiarity with Steamboat, its history, and its surroundings.

Responsibilities

Provide exceptional guest service by anticipating and exceeding guest expectations in a friendly and helpful manner.
Greet and assist guests courteously and professionally.
Open and close the Lost & Found department.
Document guest and employee reports of misplaced, lost, and stolen personal items and equipment in an online database.
Answer Lost & Found phones and emails and promptly respond to messages daily.
Record found items in the Reclaim Hub online database.
Match reported lost items with found items and identify their rightful owners.
Return lost items in person and through mail carriers.
Dispose of found items through recycling, donation, or destruction after the retention period, in accordance with written company protocol.
Provide guests with up-to-date product information.
Make daily rounds throughout the base area to pick up items.
Perform other duties as assigned.

Benefits

Free Alterra Mountain Pass for eligible employees and eligible dependents for winter and summer, and a free IKON Pass for eligible employees.
Discounted skiing and riding for friends and family of eligible employees.
Vacation and sick time policies for eligible employees.
Discounts on outdoor gear, apparel, rental cars, and other items.
Medical, dental, vision, life, AD&D, short-term and long-term disability insurance, EAP, HSAs, and FSAs for Year Round, Flex Year Round, and Season-to-Season employees.
Apex-MEC minimum essential coverage plan available to seasonal employees without an offer of major medical coverage, including preventive and urgent care visits, telehealth, limited hospitalization, prescription drug benefits, and multilingual behavioral health services.
401(k) plan with company match.
Discounted tuition with a partner online university for Alterra Mountain Company employees.
Paid parental leave of up to six weeks for eligible employees.
Free regional bus pass.