Guest Services Representative (Lost & Found) - Winter 26.27 Seasonal - Part Time

Alterra•Steamboat Springs, CO

3d•$19 - $20•Onsite

About The Position

The Guest Services Representative (Lost & Found) provides friendly, professional assistance to guests and supports the Lost & Found department. The role is mostly indoors, with daily rounds throughout the base area to collect items; working outside in winter weather may be required. Skiing or riding is not required but is beneficial. The fixed schedule is Mondays and Tuesdays, 7:45 a.m. to 5:00 p.m., throughout the winter season. The representative documents, tracks, matches, and returns lost and found items, communicates with guests by phone, email, in person, and mail, and provides current product information. Found items are disposed of through recycling, donation, or destruction in accordance with company protocol after the retention period expires. The employee must follow safety policies and Steamboat Ski and Resort Company’s Service Excellence standards. The position requires a high school diploma or GED and is open to candidates at least 18 years old. The stated hourly pay range is $18.50–$20.00. Actual pay may vary based on factors including experience, education, training, location, merit, production, responsibilities, and travel.

Requirements

High school diploma or GED equivalent.
Must be at least 18 years old.
Willingness to work two days per week, Mondays and Tuesdays, on a fixed schedule throughout the winter season.
Detail-oriented problem-solving ability and enjoyment of challenges or mysteries.
Strong organizational skills and ability to work in a fast-paced environment.
Proficient computer skills, including email, web browsing, and Microsoft Word.
Knowledge of operating smartphones and GoPros or cameras.
Ability and willingness to learn the RTP sales system, Reclaim Hub, and other necessary technology.
Strong communication skills and customer service experience.
Excellent written and verbal communication skills in English.
Ability to interact positively with guests, coworkers, and management.
Humility, empathy, and a drive to help others; cheerful, friendly, outgoing, and enthusiastic attitude.
Ability to work cooperatively in a team environment.
Willingness to work outside in all winter weather conditions.
Ability to lift and carry at least 30 pounds.
Ability to walk, stand, and sit for long periods.
Ability to regularly walk, talk, see, hear, and operate a computer and other office productivity machinery.

Nice To Haves

Ability to ski or ride.
Experience with SSRC or comparable Steamboat community experience.
Local knowledge and familiarity with Steamboat, its history, and surroundings.
Second-language experience.

Responsibilities

Provide exceptional guest service by anticipating and exceeding guest expectations in a friendly and helpful manner.
Greet and assist guests courteously and professionally.
Open and close the Lost & Found department.
Document guests’ and employees’ misplaced, lost, and stolen personal items and equipment in an online computer database.
Answer Lost & Found phones and emails and promptly respond to messages each day.
Document found items in the Reclaim Hub online database.
Match reported lost items with found items and identify their rightful owners.
Return lost items in person and through mail carriers.
Dispose of found items through recycling, donation, or destruction after the retention period, following written company protocol.
Provide guests with up-to-date product information.
Make daily rounds throughout the base area to pick up items.
Perform other duties as assigned.
Adhere to safety policies and maintain positive relationships with guests, coworkers, and management in accordance with Service Excellence standards.

Benefits

Free Alterra Mountain Pass for eligible employees and eligible dependents for winter and summer, and a free IKON Pass for eligible employees.
Discounted skiing and riding for friends and family of eligible employees.
Vacation and sick time policies for eligible employees.
Discounts on outdoor gear, apparel, rental cars, and other items.
Medical, dental, vision, life, AD&D, short-term and long-term disability insurance, EAP, HSAs, and FSAs for specified employee categories.
Apex-MEC plan available to seasonal employees without an offer of major medical coverage, including preventive and urgent care visits, free telehealth, limited hospitalization, prescription drug benefits, and free multilingual behavioral health services.
401(k) plan with company match.
Discounted tuition with a partner online university.
Paid parental leave of up to six weeks for eligible employees.
Free regional bus pass.