Loss Prevention Officer Overnight | Full Time

Omni Hotels & Spas • Carlsbad, CA

3d • Onsite

About The Position

The Loss Prevention Officer helps ensure the safety and tranquil stay of hotel guests and employees, assists as needed, enforces hotel policies and procedures, and records assigned tasks in writing. The officer prepares accurate incident and accident reports in the format specified by the Director of Loss Prevention.

The position requires patrolling the hotel property, reporting unsafe conditions, protecting hotel, guest, and employee property, and maintaining current knowledge of resort emergency and life-safety procedures. The officer responds to customer-service-related tasks and must maintain a professional attitude and appearance. Work may take place both indoors and outdoors throughout the resort and includes a flexible schedule that may cover day, evening, and overnight shifts, weekends, and holidays.

Requirements

• Pass a background check without a serious criminal record.
• Have a safe driving record.
• Attain a valid TIPS Alcohol Certification upon hire.
• Communicate clearly, professionally, and diplomatically.
• Handle tense and difficult situations, gain compliance or cooperation without undue escalation, and remain calm.
• Be mobile throughout the resort and able to work both indoors and outdoors.
• Work a flexible schedule that may include day, evening, and overnight shifts, weekends, and holidays.
• Meet the physical demands of the role, including occasionally lifting or moving up to 100 pounds.

Nice To Haves

• CPR certification is preferred.
• Hotel or resort experience is preferred.
• Prior security or loss prevention experience is strongly preferred.
• Red Cross first aid and CPR certification is mentioned as a job responsibility.

Responsibilities

• Act and perform assigned tasks as an extension of the General Manager.
• Observe and report on assignments verbally and in writing.
• Use radio equipment and maintain accurate records.
• Use proper telephone etiquette.
• Patrol the hotel property.
• Report and record unsafe conditions.
• Maintain thorough knowledge of fire and fire-alarm procedures and resort emergency and life-safety procedures.
• Protect and preserve hotel, guest, and employee property.
• Accept and complete specific assigned tasks, including bike and pool chemical follow-up.
• Enforce hotel policies and procedures.
• Maintain a professional attitude and appearance.
• Attend related hotel-sponsored classes.
• Respond to customer-service-related tasks as needed.
• Prepare accurate incident and accident reports in the format specified by the Director of Loss Prevention.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed