Loss Prevention Officer | Full Time
About The Position
The Loss Prevention Officer helps ensure the safety and tranquil stay of hotel guests and employees, assists as needed, enforces hotel policies and procedures, and records assigned tasks. The officer prepares incident and accident reports accurately in the format specified by the Director of Loss Prevention. The position requires patrolling the resort, reporting unsafe conditions, protecting hotel, guest, and employee property, and maintaining knowledge of emergency, life-safety, fire, and fire-alarm procedures. The officer also responds to customer-service-related tasks and maintains a professional attitude and appearance.
Requirements
- Pass a background check without a serious criminal record and have a safe driving record.
- Attain a valid TIPS Alcohol Certification upon hire.
- Clearly, professionally, and diplomatically communicate verbally.
- Handle tense and difficult situations, gain compliance or cooperation without undue escalation, and remain calm.
- Be mobile throughout the resort and work both inside and outside.
- Work a flexible schedule that may include day, evening, and overnight shifts, weekends, and holidays.
- Meet the stated physical demands, including occasionally lifting or moving up to 100 pounds.
Nice To Haves
- CPR certification is preferred.
- Hotel or resort experience is preferred.
- Prior security or loss-prevention experience is strongly preferred.
Responsibilities
- Act and perform assigned tasks as an extension of the General Manager.
- Observe and report on assignments verbally and in writing.
- Use radio equipment, keep accurate records, and demonstrate proper telephone etiquette.
- Patrol the hotel property and report and record unsafe conditions.
- Maintain knowledge of fire and fire-alarm procedures and the resort’s emergency and life-safety procedures.
- Protect and preserve hotel, guest, and employee property.
- Accept and complete specific assigned tasks, including bike and pool-chemical follow-up.
- Enforce hotel policies and procedures.
- Maintain a professional attitude and appearance and attend related hotel-sponsored classes.
- Respond to customer-service-related tasks as needed.
- Prepare incident and accident reports accurately in the format specified by the Director of Loss Prevention.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
