Loss Prevention Officer | Full Time

Omni Hotels & Spas•Carlsbad, CA

About The Position

The Loss Prevention Officer helps ensure the safety and tranquil stay of hotel guests and employees, provides assistance as needed, enforces hotel policies and procedures, and records assigned tasks in writing. The role prepares incident and accident reports accurately using the format specified by the Director of Loss Prevention. The officer patrols the hotel property, observes and reports on assignments verbally and in writing, identifies unsafe conditions, and helps protect hotel, guest, and employee property. The position requires thorough knowledge of resort emergency, life-safety, fire, and fire-alarm procedures, as well as the ability to respond to customer-service needs and complete assigned tasks, including bike and pool-chemical follow-up. The officer is expected to maintain a professional attitude and appearance, attend hotel-sponsored classes, and communicate calmly and diplomatically while handling difficult situations. The role requires mobility throughout the resort and work both indoors and outdoors. Work schedules may include day, evening, and overnight shifts, weekends, and holidays. Physical duties include standing, walking, sitting, handling objects, reaching, and occasionally climbing, balancing, kneeling, crouching, crawling, and lifting or moving up to 100 pounds.

Requirements

Pass a background check with no serious criminal record.
Have a safe driving record.
Attain a valid TIPS Alcohol Certification upon hire.
Communicate clearly, professionally, and diplomatically verbally.
Handle tense and difficult situations adeptly, gain compliance or cooperation without undue escalation, and remain calm.
Be mobile throughout the resort and able to work both indoors and outdoors.
Work a flexible schedule that may include day, evening, and overnight shifts, weekends, and holidays.
Meet the physical demands of the role, including occasionally lifting or moving up to 100 pounds.

Nice To Haves

CPR certification preferred.
Hotel or resort experience preferred.
Prior security or loss-prevention experience strongly preferred.

Responsibilities

Act as and perform assigned tasks as an extension of the General Manager.
Observe and report on assignments verbally and in writing.
Use radio equipment and maintain accurate records.
Use proper telephone etiquette.
Patrol the hotel property.
Report and record unsafe conditions.
Maintain knowledge of fire and fire-alarm procedures and resort emergency and life-safety procedures.
Help protect and preserve hotel, guest, and employee property.
Accept and complete specific assigned tasks, including bike and pool-chemical follow-up.
Enforce hotel policies and procedures.
Maintain a professional attitude and appearance.
Attend related hotel-sponsored classes.
Respond to customer-service-related tasks as needed.
Prepare accurate incident and accident reports in the format specified by the Director of Loss Prevention.