Loss & Prevention Manager

Quince•Carneys Point, NJ

2d•$79,000 - $105,000•Onsite

About The Position

Quince is seeking a Loss Prevention Manager to join their site (Returns Center) in New Jersey as an individual contributor. This role is responsible for protecting company assets, preventing theft and fraud, and ensuring operational security. The Loss Prevention Manager will manage security personnel during shifts, conduct investigations, develop and implement site-specific LP policies, monitor CCTV systems, and coordinate with external vendors. The work directly protects Quince assets while maintaining a secure and compliant operational environment.

Requirements

Experience in warehouse, returns processing, or logistics operations
Background in e-commerce, direct-to-consumer (DTC), or retail operations
Familiarity with inventory management systems and loss analytics tools
Experience coordinating with law enforcement and external security agencies

Nice To Haves

Certification in loss prevention, security management, or related field (CPP, CFE, or equivalent)

Responsibilities

Oversee security personnel assignments and schedules across operational shifts
Conduct daily briefings and debrief sessions with security headcount to communicate protocols and incident updates
Monitor security personnel performance and provide feedback on adherence to procedures
Ensure proper security coverage during high-risk periods and special events
Investigate suspected theft, fraud, and unexplained losses
Conduct incident reviews, document findings, and prepare investigation reports
Collaborate with operations team on root cause analysis and corrective actions
Manage emergency response and coordinate with law enforcement when necessary
Monitor CCTV system performance and investigate technical issues
Review footage for security incidents, suspicious activities, and operational insights
Coordinate CCTV maintenance, upgrades, and vendor support requests
Maintain CCTV footage archives and retention according to compliance requirements
Develop and implement site-specific LP policies, procedures, and protocols
Ensure compliance with local, state, and federal security and asset protection regulations
Conduct security awareness training for operations and warehouse staff
Manage relationships with security agency vendors and coordinate contract renewals
Communicate with CCTV vendors on system performance, repairs, and technology upgrades
Evaluate security vendor performance and cost-effectiveness; negotiate terms where applicable