loss prevention customer service associate II

The TJX Companies, Inc.•Brooklyn Center, MN

1d•$13 - $19•Onsite

About The Position

Supports the District Loss Prevention Manager and Store Management by executing core responsibilities focused on acting as a visual deterrent to prevent potential loss or dishonesty. The role supports a positive customer shopping experience and maintains strong partnerships with store teams and loss prevention. The associate exercises sound judgment to help ensure personal and others’ safety and protect the Company brand, while adhering to Company policies, culture, and values. The position requires wearing a complete Company-approved uniform, including a body-worn camera. The associate maintains a professional stance and position at the front of the store or in a department, greets customers courteously, and responds to requests for assistance by referring customers to store management or customer service via a Company-issued radio. Duties also include reviewing the Store Emergency Response Guide, observing and reporting suspicious behavior or critical incidents, performing a closing safety sweep with a member of management, and documenting required incidents in AIIM Case Management. Other duties may be assigned.

Requirements

Strong verbal and written communication skills.
Sound decision-making skills.
Ability to take initiative and perform well independently.
Ability to prioritize and organize workload and manage time effectively.
Ability to stand for long periods of time.
0–2 years of retail or security experience.

Responsibilities

Support the District Loss Prevention Manager and Store Management in executing core loss-prevention responsibilities.
Act as a visual deterrent to prevent potential loss or dishonesty.
Maintain a proper, professional stance in the designated area at the front of the store and establish and maintain a position at the front of the store or in a department.
Review and understand the Store Emergency Response Guide.
Wear a complete Company-approved uniform, including a body-worn camera.
Greet customers appropriately and demonstrate courtesy and respect.
Respond to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio.
Observe and report suspicious behavior or critical incidents to Loss Prevention or store management.
Perform a closing safety sweep of the store with a member of management.
Adhere to Company policies and procedures.
Document required incidents in AIIM Case Management.
Perform other duties as assigned.