Loss Prevention Customer Service Associate II
About The Position
Supports the District Loss Prevention Manager and Store Management by carrying out core loss-prevention responsibilities, including acting as a visual deterrent to prevent potential loss or dishonesty and wearing a body-worn camera. Supports a positive customer shopping experience and maintains strong partnerships with store teams and loss prevention. Uses sound judgment to protect personal safety, the safety of others, and the Company brand, while adhering to Company policies, culture, and values. The associate maintains a professional presence at the front of the store or in a department, greets customers respectfully, and directs customer requests for assistance to store management or customer service using a Company-issued radio. The role includes observing and reporting suspicious behavior or critical incidents, reviewing the Store Emergency Response Guide, conducting a closing safety sweep with a member of management, and documenting required incidents in AIIM Case Management. Other duties may be assigned. The position is located at TJ Maxx Store 0464 in Norfolk, Virginia. Starting pay is $13.50 to $18.60 per hour; actual starting pay depends on relevant skills, qualifications, and experience.
Requirements
- Strong verbal and written communication skills.
- Sound decision-making skills.
- Ability to take initiative and perform well independently.
- Ability to prioritize and organize workload and manage time effectively.
- Ability to stand for long periods of time.
- 0–2 years of retail or security experience.
Responsibilities
- Support the District Loss Prevention Manager and Store Management in carrying out core responsibilities.
- Act as a visual deterrent to prevent potential loss or dishonesty.
- Maintain a proper and professional stance in the designated area at the front of the store or in a department.
- Review and understand the Store Emergency Response Guide.
- Wear a complete Company-approved uniform, including a body-worn camera.
- Greet customers appropriately and demonstrate courtesy and respect.
- Respond to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio.
- Observe and report suspicious behavior or critical incidents to loss prevention or store management.
- Perform a closing safety sweep of the store with a member of management.
- Adhere to all Company policies and procedures.
- Document required incidents in AIIM Case Management.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee Assistance Program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match for associates meeting service or hours requirements
- Medical, dental, and vision coverage for associates meeting service or hours requirements
- Health Savings Account (HSA) for eligible associates
- Health care Flexible Spending Account (FSA) for eligible associates
- Life insurance for eligible associates
- Short- and long-term disability for eligible associates
- Paid parental leave for eligible associates
- Paid holidays, vacation, and sick time for eligible associates
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
