About The Position

The Loss Prevention Agent is responsible for loss prevention initiatives and daily safety-management tasks as directed by the Loss Prevention Manager. The role helps ensure the safety and well-being of employees and protect company assets. The starting salary is $28 per hour. The agent trains store employees on loss-prevention and safety policies and procedures, detects and apprehends shoplifters in accordance with company protocol, monitors suspected employee theft, prepares reports, and supports shortage-reduction initiatives. The position also responds to alarm calls and may take on special projects as assigned.

Requirements

  • Ability to physically apprehend and assist in the detention of shoplifters as required.
  • Strong verbal and written communication skills.
  • Basic knowledge of computer applications, including Excel, Word, and PowerPoint.
  • High school diploma or equivalent.
  • Ability to work for extended periods at a desk using a computer or standing and walking as required.
  • Ability to work a flexible schedule, including nights and weekends.

Nice To Haves

  • Experience conducting investigations.
  • One to two years of retail loss-prevention experience.

Responsibilities

  • Know and exemplify loss-prevention and safety policies, procedures, and standards.
  • Train store employees on loss-prevention policies and procedures and ensure compliance.
  • Train store employees on safety policies and procedures and ensure compliance.
  • Detect and capture shoplifters according to company protocol.
  • Monitor potential employee-theft suspicions and partner with the Loss Prevention Manager to address concerns.
  • Prepare incident, accident, and investigative reports according to company guidelines.
  • Assist management with investigations of employee policy and procedure violations.
  • Communicate and support shortage-reduction initiatives, including audits and inventory counts.
  • Offer recommendations and solutions for potential loss and safety concerns.
  • Maintain complete confidentiality regarding current and past investigations and outcomes.
  • Respond to alarm calls as needed to resolve the issues causing them.
  • Complete special projects as assigned.
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