Loss Mitigation Representative

TEKsystems•Mount Laurel Township, NJ

1d•Remote

About The Position

This project supports the SPOC (single point of contact) division of loss mitigation for mortgage servicing. Initial duties will include administrative support and customer service for early stage loss mitigation customers, progressing into the dialer queue for re-payment plans. The duration for the project is 6-8 months, with the possibility for extension and/or conversion based on need.

Requirements

Administrative support
Customer service for early stage loss mitigation customers
Experience with dialer que for re-payment plans
Handling account inquiries
Handling complex transactions
Providing updates on specialized services through inbound and outbound calls
Assisting borrowers with repayment options and available programs
Providing written and verbal responses to customer inquiries
Supporting customer service and collection issues
Gathering and updating documents and case files
Taking payments
Providing awareness of loss mitigation implications
Skip tracing
Updating account information

Responsibilities

Act as single point of contact to assigned borrowers in early stage delinquency
Handling account inquiries, complex transactions, and providing updates on specialized services through inbound and outbound calls
Assist borrower with repayment options and available programs
Provides written and verbal responses to customer inquiries as needed.
Support customer service and collection issues.
Gathering and updating documents and case files
Take payments and provide awareness of loss mitigation implications
Skip tracing and updating account information