Loss Mitigation Representative

TEKsystems•Mount Laurel Township, NJ

1d•Remote

About The Position

We are currently seeking experienced Loss Mitigation Representatives to support a high-volume mortgage servicing team. This is a fully remote, contract opportunity with strong potential for extension or conversion based on performance and business needs. In this role, you will serve as a Single Point of Contact (SPOC) for borrowers in the early stages of delinquency. You will support customers through the loss mitigation process, helping them understand repayment options, navigate available programs, and manage their accounts. This role starts with a mix of administrative support and customer service, with progression into a more call-driven environment focused on repayment plan support.

Requirements

Experience in loss mitigation, mortgage collections, or mortgage customer service
Strong background in a call center environment
Ability to manage sensitive conversations with professionalism and care
Strong communication and problem-solving skills

Nice To Haves

Experience working as a Single Point of Contact (SPOC) preferred
Debt collections experience within a financial services or banking environment
Familiarity with mortgage servicing processes and regulations

Responsibilities

Act as the Single Point of Contact (SPOC) for assigned borrowers
Handle inbound and outbound calls regarding mortgage accounts and delinquency status
Assist customers with repayment plans and loss mitigation options
Provide clear explanations of programs, next steps, and account updates
Manage and respond to customer inquiries via phone and written communication
Support collections-related issues with professionalism and empathy
Gather and update required documentation and case files
Process payments and educate customers on financial implications
Perform skip tracing and update borrower contact information