Loss Mitigation Representative

TEKsystems•Orlando, FL

1d•Remote

About The Position

We are currently seeking experienced Loss Mitigation Representatives to support a high-volume mortgage servicing team. This is a fully remote, contract opportunity with strong potential for extension or conversion based on performance and business needs. In this role, you will serve as a Single Point of Contact (SPOC) for borrowers in the early stages of delinquency. You will guide customers through the loss mitigation process, helping them understand repayment options, navigate available programs, and manage their accounts effectively. This position begins with a blend of administrative responsibilities and customer interaction and transitions into a more call-driven role focused on repayment support and account resolution.

Requirements

Experience in loss mitigation, mortgage collections, or mortgage customer service
Strong call center experience in a high-volume environment
Ability to manage sensitive financial conversations with professionalism and empathy
Excellent communication, problem-solving, and organizational skills
Background check required
Credit check required

Nice To Haves

Experience working as a Single Point of Contact (SPOC)
Background in debt collections within financial services or banking
Familiarity with mortgage servicing processes, guidelines, and regulations
Proven experience in mortgage loss mitigation or collections
Comfortable working in a remote, performance-driven environment
Strong ability to build rapport and guide customers through difficult financial situations
Highly detail-oriented with strong organizational skills when managing documentation and case files

Responsibilities

Serve as the Single Point of Contact (SPOC) for assigned borrowers
Handle inbound and outbound calls related to mortgage accounts and delinquency status
Assist customers with repayment plans and loss mitigation solutions
Clearly explain available programs, next steps, and account updates
Respond to customer inquiries via phone and written communication
Address collections-related issues with professionalism, empathy, and accuracy
Gather, review, and update required documentation and case files
Process payments and educate customers on financial implications
Perform skip tracing and maintain up-to-date borrower contact information