Logistics Transportation (Korean Bilingual Required)
About The Position
Coordinate and schedule delivery appointments for major retail customers, including Walmart, Sam’s Club, Target, Costco, Amazon, and BJ’s. Communicate with customers, carriers, and internal transportation teams regarding shipments and delivery schedules. Request, confirm, and update delivery appointments through customer portals; monitor shipment status; and follow up on late, delayed, refused, or rescheduled deliveries. Prepare and review appointment confirmations, track inbound and outbound shipments, and provide customers with accurate ETAs. Resolve delivery issues, appointment conflicts, shortages, damages, and other customer concerns. Maintain accurate shipment and customer information in the internal system, respond professionally and promptly to customer emails and calls, and escalate urgent issues to the appropriate departments. Maintain daily shipment reports, appointment schedules, and tracking spreadsheets; follow up with carriers to ensure appointments are met and deliveries are completed; build strong relationships with customers and transportation partners; and support the logistics team with daily operational tasks. This is a one-year contract with work hours of 8:00 a.m. to 5:00 p.m. Korean and English fluency are required.
Requirements
- Fluency in English and Korean.
- High school diploma or equivalent.
- Strong communication and customer service skills.
- Excellent organization and time management.
- Attention to detail and accuracy.
- Shipment tracking and appointment scheduling skills.
- Problem-solving and issue-resolution skills.
- Strong follow-up and multitasking abilities.
- Proficiency in Microsoft Excel, Outlook, and Word.
- Ability to work in a fast-paced environment.
- Strong written and verbal communication skills.
- Ability to manage multiple shipments and meet deadlines.
- Experience working with carriers, customers, and internal teams.
Nice To Haves
- 3–6 years of experience in logistics, transportation, and customer service preferred.
- Experience scheduling delivery appointments preferred.
- Familiarity with retail customer portals such as Walmart, Target, Costco, Amazon, Sam’s Club, or BJ’s.
Responsibilities
- Coordinate and schedule delivery appointments for major retail customers.
- Communicate with customers, carriers, and internal transportation teams about shipments and delivery schedules.
- Request, confirm, and update delivery appointments through customer portals.
- Monitor shipment status and follow up on late, delayed, refused, or rescheduled deliveries.
- Prepare and review appointment confirmations.
- Track inbound and outbound shipments and provide accurate ETAs to customers.
- Resolve delivery issues, appointment conflicts, shortages, damages, and other customer concerns.
- Enter and maintain accurate shipment and customer information in the internal system.
- Respond to customer emails and phone calls professionally and promptly.
- Escalate urgent transportation or customer issues to appropriate departments.
- Maintain daily shipment reports, appointment schedules, and tracking spreadsheets.
- Follow up with carriers to ensure appointments are met and deliveries are completed.
- Build strong relationships with key customers and transportation partners.
- Support the logistics team with daily operational tasks.
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What This Job Offers
Education Level
High school or GED
