Logistics Transportation (Korean Bilingual Required)

SBT Global•San Diego, CA

About The Position

Coordinate and schedule delivery appointments for major retail customers, including Walmart, Sam’s Club, Target, Costco, Amazon, and BJ’s. Communicate with customers, carriers, and internal transportation teams about shipments and delivery schedules. Request, confirm, and update appointments through customer portals; monitor shipment status; follow up on delayed or otherwise problematic deliveries; and provide accurate ETAs. The role also includes resolving delivery issues and customer concerns, maintaining shipment and customer information, responding to customer inquiries, escalating urgent issues, and keeping daily reports, schedules, and tracking spreadsheets. Support the logistics team’s daily operations and maintain strong relationships with customers and transportation partners. This is a one-year contract position with work hours of 8:00 a.m. to 5:00 p.m. The pay rate is approximately $26.47–$30.25 per hour, depending on experience. Korean and English fluency is required.

Requirements

High school diploma or equivalent.
Fluent in English and Korean.
Strong communication and customer service skills.
Excellent organization and time management.
Attention to detail and accuracy.
Shipment tracking and appointment scheduling skills.
Problem-solving and issue-resolution skills.
Strong follow-up and multitasking abilities.
Proficiency in Microsoft Excel, Outlook, and Word.
Ability to work in a fast-paced environment.
Experience in logistics, transportation, and customer service; 3–6 years is preferred.
Ability to manage multiple shipments and meet deadlines.
Strong written and verbal communication skills.

Nice To Haves

Experience scheduling delivery appointments.
Familiarity with retail customer portals such as Walmart, Target, Costco, Amazon, Sam’s Club, or BJ’s.
Experience working with carriers, customers, and internal teams.

Responsibilities

Coordinate and schedule delivery appointments for major retail customers.
Communicate with customers, carriers, and internal transportation teams regarding shipments and delivery schedules.
Request, confirm, and update delivery appointments through customer portals.
Monitor shipment status and follow up on late, delayed, refused, or rescheduled deliveries.
Prepare and review appointment confirmations.
Track inbound and outbound shipments and provide customers with accurate ETAs.
Resolve delivery issues, appointment conflicts, shortages, damages, and other customer concerns.
Enter and maintain accurate shipment and customer information in the internal system.
Respond professionally and promptly to customer emails and phone calls.
Escalate urgent transportation or customer issues to appropriate departments.
Maintain daily shipment reports, appointment schedules, and tracking spreadsheets.
Follow up with carriers to ensure appointments are met and deliveries are completed.
Build strong relationships with key customers and transportation partners.
Support the logistics team with daily operational tasks.