Logistics Transportation

SBT Global, Inc.•San Diego, CA

13d•$26

About The Position

Coordinate and schedule delivery appointments for major retail customers, including Walmart, Sam’s Club, Target, Costco, Amazon, and BJ’s. Communicate with customers, carriers, and internal transportation teams about shipments and delivery schedules. Request, confirm, and update delivery appointments through customer portals; monitor shipment status; and follow up on late, delayed, refused, or rescheduled deliveries. Prepare and review appointment confirmations, track inbound and outbound shipments, and provide customers with accurate ETAs. Resolve delivery issues, appointment conflicts, shortages, damages, and other customer concerns. Maintain accurate shipment and customer information in the internal system, respond professionally and promptly to customer emails and calls, and escalate urgent issues to appropriate departments. Maintain daily shipment reports, appointment schedules, and tracking spreadsheets. Follow up with carriers to ensure appointments are met and deliveries are completed. Build relationships with key customers and transportation partners, and support the logistics team with daily operational tasks. The contract period is one year, with work hours from 8:00 a.m. to 5:00 p.m. Pay is approximately $26 per hour, depending on experience.

Requirements

Must be bilingual in Korean and English or Spanish and English.
High school diploma or equivalent.
Strong communication and customer service skills.
Excellent organization and time management.
Attention to detail and accuracy.
Shipment tracking and appointment scheduling skills.
Problem-solving and issue-resolution skills.
Strong follow-up and multitasking abilities.
Proficiency in Microsoft Excel, Outlook, and Word.
Ability to work in a fast-paced environment.
Strong written and verbal communication skills.
Ability to manage multiple shipments and meet deadlines.
Experience working with carriers, customers, and internal teams.

Nice To Haves

Three to six years of experience in logistics, transportation, and customer service preferred.
Experience scheduling delivery appointments preferred.
Familiarity with retail customer portals such as Walmart, Target, Costco, Amazon, Sam’s Club, or BJ’s.

Responsibilities

Coordinate and schedule delivery appointments for major retail customers.
Communicate with customers, carriers, and internal transportation teams about shipments and delivery schedules.
Request, confirm, and update delivery appointments through customer portals.
Monitor shipment status and follow up on late, delayed, refused, or rescheduled deliveries.
Prepare and review appointment confirmations.
Track inbound and outbound shipments and provide customers with accurate ETAs.
Resolve delivery issues, appointment conflicts, shortages, damages, and other customer concerns.
Enter and maintain accurate shipment and customer information in the internal system.
Respond professionally and promptly to customer emails and phone calls.
Escalate urgent transportation or customer issues to appropriate departments.
Maintain daily shipment reports, appointment schedules, and tracking spreadsheets.
Follow up with carriers to ensure appointments are met and deliveries are completed.
Build strong relationships with key customers and transportation partners.
Support the logistics team with daily operational tasks.