Logistics Specialist

National Express•Mount Vernon, IL

About The Position

The Logistics Specialist coordinates transportation of students to and from school, special events, field trips, and other sponsored activities. The role supports drivers, monitors, staff, and vehicle operations to ensure safe, timely service and customer satisfaction. The position maintains ethical conduct with customers, employees, and the communities served. The Logistics Specialist directs and monitors daily assignments, keeps route information and records current, coordinates vehicle repairs and emergency responses, and communicates service changes to district and building personnel. The role also maintains routing standards, cost-efficient routes, deadlines, and professional customer service. Duties include maintaining a neat work area and professional appearance, working effectively under pressure, and performing other related duties as assigned.

Requirements

High school diploma or GED.
At least 6 months of related work experience.
Previous logistics, dispatch, or routing experience.
Intermediate or higher computer skills.
Ability to organize and prioritize time while balancing customer-care and routing demands.
Ability to communicate effectively with colleagues and customers in fast-paced or stressful environments, including interpersonal and telephone communication.
Ability to problem-solve to meet schedule requirements.
Ability to work independently.
Ability to read road and street maps and maintain accurate, organized records relating to dispatch and routing.

Nice To Haves

Valid Commercial Driver’s License with appropriate endorsements.
Experience with routing software.
Knowledge of the surrounding geographic area to support effective and efficient routing.

Responsibilities

Direct and monitor daily assignments; schedule drivers and bus assistants and assign vehicles to cover routes, field trips, and charter work.
Ensure drivers’ and bus assistants’ daily activities are assigned and completed on time, and communicate assignment details to drivers.
Assist drivers with routing directions and direct them to provide special services when required.
Respond to emergency calls, coordinate emergency response, arrange mechanical service, and assign replacement buses and drivers when route problems occur.
Notify district and building personnel about route changes, emergencies, accidents, breakdowns, and other service disruptions.
Maintain route documentation and records, including contract requirements, school and student information, route changes, maps, vehicle details, bus assignments, and driver details.
Coordinate vehicle servicing and mechanical repairs with the Maintenance Supervisor.
Follow dispatch standard operating procedures and handle customer concerns and information requests professionally and promptly; escalate unresolved issues as appropriate.
Produce and maintain a master record of routes and provide daily operating copies.
Keep routing-program documents, including manuals, updates, and maps, current.
Produce and maintain cost-efficient, timely routes and meet routing-process deadlines.
Coordinate with staff to establish route standards for time and mileage.
Provide customer service to customers, parents, and employees.
Keep a daily written record of routing-program problems and provide clean copies to the General Manager weekly.
Maintain a neat, professional work area and professional appearance.
Work well under pressure, uphold ethical practices and personal integrity, and report concerns about suspicious or inappropriate behavior to a supervisor or manager.
Perform other duties as assigned to support an efficient and effective work environment.