Logistics Specialist

Aston Carter•Nashville, TN

11d•$23 - $23•Onsite

About The Position

The Logistics Specialist - Middle Mile Payment Disputes role supports a transportation network by ensuring carrier payment disputes are investigated and resolved accurately, in accordance with company policies and payment requirements. The position works with carriers and internal teams to maintain service-level commitments, support process improvements, and contribute to customer satisfaction. This is a contract position based fully onsite in Nashville, Tennessee. The schedule consists of 10-hour shifts across all seven days of the week, with front-half or back-half schedules and start times between 6 a.m. and 9 a.m. The pay range is $23.00 per hour.

Requirements

High school diploma or equivalent.
Proficiency in Microsoft Office, especially Excel, including pivot tables, charts, and data cleansing.
Ability to manage large data sets for performance and process improvements.
Flexible schedule availability, including weekends, nights, and holidays.
Experience in B2B customer support, supply chain, program management, transportation, freight, and third-party logistics.

Nice To Haves

Previous logistics or operations experience, preferably in a warehouse setting.

Responsibilities

Identify, investigate, and resolve payment disputes for the Transportation Services network carrier base.
Resolve carrier claims on invoice payments in accordance with company policies.
Read and verify payment policies and contracts to determine payment requirements.
Ensure accurate and timely resolution of carrier payment disputes.
Maintain Service Level Agreement (SLA) promises to carriers.
Meet or exceed established daily quota goals.
Collaborate with carriers and cross-functional departments.
Adapt to changing business requirements.
Support ad-hoc requests and payment-related initiatives.
Engage with internal teams to improve payment processes and ensure customer satisfaction.