Logistics specialist

Yusen Logistics•Jacksonville, FL

13d

About The Position

The Logistics Specialist is responsible for the operational execution and management of supply chain partners. The role coordinates shipments with shippers and carriers, manages truckload and less-than-truckload shipments, selects appropriate modes and routing, creates shipment documentation, tracks deliveries, and addresses delays and exceptions. The specialist also handles customer order data, carrier and customer charges, reporting, and ongoing customer communication while maintaining accuracy in a fast-paced environment.

Requirements

Knowledge of transportation routing in the United States and Canada.
Understanding of internal truckload carrier compliance requirements.
Knowledge of LTL carriers, their service scope, and coverage areas.
Understanding of carrier service capabilities, tariffs, and accessorials for accurate pricing.
Ability to multitask and maintain a high level of accuracy.
Ability to manipulate large amounts of data accurately under tight deadlines in a high-stress environment.
Strong written and verbal communication skills.
Ability to work across multiple system platforms.
High level of understanding of Microsoft Office tools.

Responsibilities

Communicate with shippers and coordinate shipment availability and potential impacts to timelines.
Maintain carrier relationships nationwide and manage truckload carrier pickups, multi-stop execution, tracking, and pricing.
Select shipment mode, service, carrier, and routing to meet customer needs.
Manage customer order data exceptions and create loads in the TMS, bills of lading, and load plans as needed.
Track shipments to ensure on-time delivery.
Identify and resolve potential late deliveries, assess whether expedited shipping costs are warranted, and escalate issues as necessary.
Proactively manage delays and exceptions and escalate them to customers as needed.
Gather, organize, and report additional charges from carriers and/or to customers.
Run system reports.
Build customer relationships through daily communication and assistance with issues.
Work across multiple accounts and system platforms while maintaining accuracy.
Seek new ideas for continuous improvement.
Perform other duties as assigned.