Logistics Specialist

Panasonic • Newark, NJ

18d

About The Position

The Logistics Specialist supports the day-to-day execution of domestic transportation across truckload, less-than-truckload, parcel, drayage, intermodal, and other applicable modes. The role coordinates shipments from tender through delivery, monitors service exceptions, communicates with carriers and internal business partners, and helps ensure freight moves safely, on time, and in accordance with operating requirements.

Reporting to the Manager of Transportation Operations, this position serves as a primary operational contact for domestic shipment activity. The Logistics Specialist focuses on shipment execution, track-and-trace, exception resolution, carrier coordination, rate and invoice support, operational documentation, and customer service. The role uses standard reports and transportation systems to manage daily work, while contributing practical ideas for process improvement.

Requirements

• At least 2 years of experience in transportation, logistics operations, freight coordination, carrier operations, or a related role.
• Working knowledge of domestic transportation processes and one or more modes such as truckload, less-than-truckload, parcel, drayage, or intermodal.
• Experience coordinating shipments, tracking freight, resolving service exceptions, and communicating with carriers and internal customers.
• Proficiency with Microsoft Excel, Outlook, and standard business applications.
• Ability to organize competing priorities, maintain accurate records, and follow issues through resolution in a fast-paced environment.
• Ability to support time-sensitive transportation issues and occasional shipment escalations outside normal business hours, based on business needs.
• Ability to communicate clearly across organizational levels and provide concise operational updates.
• Strong verbal and written communication skills, including professional issue escalation and follow-up.
• Ability to perform the essential functions of the job with or without reasonable accommodation.
• Valid authorization to work in the U.S.

Nice To Haves

• Associate or bachelor's degree in logistics, supply chain, transportation, business, or a related field; equivalent relevant experience may be considered.
• Experience with a transportation management system.
• Lean, ASCM, or transportation-related certification.

Responsibilities

• Execute and support end-to-end domestic transportation activities from shipment request through final delivery.
• Coordinate daily domestic shipments, including load planning support, carrier tendering, pickup scheduling, appointment coordination, and delivery follow-up.
• Monitor shipments from booking through final delivery and maintain accurate milestones in transportation systems and operational trackers.
• Perform proactive track-and-trace and communicate status, delays, recovery plans, and delivery risks to internal stakeholders.
• Work with carriers, warehouses, suppliers, customers, and stakeholders to resolve pickup, transit, delivery, capacity, and documentation issues.
• Support daily operational stand-up meetings and maintain action logs for open shipments and escalations.
• Investigate missed pickups, late deliveries, service failures, and recurring operational issues; document root causes and coordinate corrective actions.
• Help manage urgent, expedited, high-priority, and special-handling shipments in accordance with established procedures.
• Support month-end and year-end shipment closure activities, including confirmation of delivery status and resolution of open transportation exceptions.
• Maintain shipment records, proofs of delivery, bills of lading, appointment details, and other required transportation documentation.
• Coordinate routine capacity and rate requests with approved domestic carriers and internal stakeholders.
• Validate that required rates, accessorials, shipment details, and carrier information are available and accurately reflected in applicable systems.
• Review freight invoice discrepancies and carrier disputes; gather supporting documentation and coordinate resolution with carriers and freight payment partners.
• Support carrier onboarding, routing-guide compliance, and day-to-day carrier performance follow-up.
• Escalate repeated service, capacity, billing, or communication concerns to transportation leadership.
• Develop and deliver monthly and bi-annual ROG (Revenue Opportunity Gap) and Transit Time analyses to support revenue recognition accuracy and validate transit time performance.
• Maintain standard daily, weekly, and monthly operational reports for shipment status, exceptions, service, and carrier performance.
• Use Excel, transportation systems, and standard reporting tools to identify open items and support operational decisions.
• Document standard operating procedures, desk instructions, and process updates.
• Participate in operational improvement activities focused on service, cost, accuracy, and efficiency.
• Provide responsive, professional support to internal customers and external service providers.
• Cross-train on domestic transportation processes and provide coverage for team members as needed.
• Contribute to a collaborative, accountable, and customer-focused team culture.
• Support time-sensitive transportation issues and occasional shipment escalations outside normal business hours, based on business needs.
• Travel 10%-20%.

Benefits

• Medical, dental, vision, and prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Voluntary life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• 401(k) plan with company matching contributions and immediate vesting.
• Vacation, holidays, personal days, sick leave, volunteer leave, and parental and caregiver leave.
• Tuition reimbursement for job-related courses after six months of service.
• Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources.
• Employee recognition and awards platform, with quarterly and annual recognition.
• Opportunity for an annual performance-based bonus; the role may also be eligible for discretionary bonuses and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed