Sr. Logistics Operation Specialist- Bilingual (Korean/English)

Woongjin, Inc•Torrance, CA

2d•$65,000 - $80,000•Onsite

About The Position

WOONGJIN, Inc. is a rapidly growing team that provides a range of unique, exceptional, and enhanced services to its clients. The company operates with a strong moral code, motivated by a sense of responsibility and servant leadership. This role involves coordinating overall FTL transportation operations, developing and maintaining strong relationships with carriers, customers, and logistics partners, and negotiating freight rates to maximize profitability while maintaining service quality. The specialist will monitor shipments, resolve service issues, and collaborate with internal departments to support daily business activities. Additionally, the role includes providing guidance and feedback to team members, assisting with process improvement initiatives, and supporting administrative tasks and reporting.

Requirements

Bilingual proficiency in Korean and English is preferred, as the role involves frequent communication with Korean-speaking clients and partners in both the U.S. and Korea
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent sales and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Ability to prioritize tasks and to delegate them when appropriate
Ability to function well in a high-paced and at times stressful environment
Proficient with Microsoft Office Suite or related software
Bachelor’s degree or Equivalent combination of education and experience required

Nice To Haves

Minimum 4+ years of experience in freight forwarding, trucking, or logistics industry preferred
Supervisory experience preferred

Responsibilities

Coordinate overall FTL transportation operations to ensure efficient and on-time service
Develop and maintain strong relationships with carriers, customers, and logistics partners
Negotiate freight rates while maximizing profitability and maintaining service quality
Monitor shipments and resolve service issues, delays, claims, and operational challenges in a timely manner
Collaborate with internal departments including operations, dispatch, customer service, and accounting to support daily business activities
Provide guidance, support, and timely performance feedback to team members
Assist with process improvement initiatives and special projects as assigned
Support administrative tasks and reporting requested by management
Perform other duties and responsibilities as assigned