Logistics Manager
About The Position
The Logistics Manager is based at Priority Waste’s Saginaw, Michigan yard and leads a team of drivers while coordinating daily logistics operations for safe, efficient, high-quality waste collection services. The role serves as a liaison between drivers, customers, and internal teams, providing real-time support, overseeing route performance, and improving the driver and customer experience. Priority is a technology company headquartered in Clinton Township, Michigan, that provides services to municipal solid-waste and construction and demolition customers. Founded in 2018, the company operates facilities across three states and emphasizes customer service, collaboration, adaptability, and technology-enabled logistics.
Requirements
- At least 2 years of experience in logistics, transportation, or a related field.
- Supervisory experience.
- Strong knowledge of routing, dispatch, and fleet operations.
- Demonstrated leadership, communication, and team-development skills.
- Ability to problem-solve, prioritize, and work effectively in a fast-paced environment.
- Proficiency with Microsoft Office and logistics or route-management systems.
- Customer focus and strong organizational and time-management abilities.
- Ability to work collaboratively, adapt to changing needs, and contribute to a growing organization.
Responsibilities
- Supervise and support drivers through daily oversight, coaching, and performance management.
- Assign and adjust routes and carrier responsibilities to support efficient service delivery.
- Provide real-time support to drivers and resolve service, safety, and equipment issues.
- Respond to escalated customer concerns and ensure timely, effective resolution.
- Communicate with drivers and internal teams by phone, Microsoft Teams chat, and video.
- Collaborate with logistics, customer service, and quality teams to promote service excellence.
- Track, trace, and update daily waste-removal route status using internal systems.
- Monitor route performance and identify opportunities to improve efficiency and reduce costs.
- Ensure compliance with company policies, safety standards, and regulatory requirements.
- Assist with onboarding and training new drivers and provide ongoing coaching.
- Participate in continuous improvement initiatives and implement operational enhancements.
- Monitor waste storage areas, documentation, equipment, and procedures at the Saginaw yard.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
