Logistics Manager

Skylight

16d • $110,000 - $130,000

About The Position

Skylight is hiring a Logistics Manager to own the day-to-day execution of its logistics function. The role ensures shipments move as planned, logistics partners meet their commitments, and exceptions are identified and resolved proactively. It serves as the operational connection among freight forwarders, drayage providers, 3PL partners, and internal teams, while supporting the Director of Logistics, who owns strategy, carrier contracts, compliance posture, SLA frameworks, and systems design.

The manager coordinates international and domestic freight operations, facility transfers, shipment visibility, shipping documentation, and incident resolution. The role also supports customs and trade compliance workflows and continuously improves the processes, tools, and documentation used across logistics lanes and partners. Success requires hands-on execution, sound judgment in ambiguous situations, clear communication, ownership of problems through resolution, and the ability to turn operational needs into repeatable processes and systems.

Requirements

• 4–7 years of experience in freight forwarding, 3PL, or shipper-side logistics operations, including hands-on carrier and forwarder management.
• Strong working knowledge of international freight, including ocean FCL/LCL, air freight, and domestic drayage operations.
• Demonstrated ability to own exceptions, incidents, and escalations in a fast-moving environment and follow issues through to completion.
• Ability to work with data using Google Sheets or Excel, build trackers, and produce reporting independently.
• Baseline familiarity with customs and trade compliance workflows, including ISF, CBP entry process basics, and document collection.
• Clear written communication skills for professional correspondence with carriers, forwarders, and 3PLs and concise, complete internal updates.
• Entrepreneurial mindset, comfort with ambiguity, ability to take ownership, and commitment to continuous improvement.
• Process design and systems thinking, including identifying operational issues, designing improved processes, and seeing them through to adoption.
• Experience translating an operational need into a tool, tracker, or automation and working with engineers or analysts to build it.

Nice To Haves

• Experience working with major freight forwarders such as Expeditors, Flexport, or Crane Worldwide, or similar providers.
• Familiarity with drayage and 3PL coordination in transpacific lanes to LA/LGB or the Midwest.
• Experience with TMS or shipment visibility platforms such as OSCA, Setlog, project44, or FourKites, or similar platforms.
• Customs brokerage coordination experience, including CBP holds, ISF corrections, entry review, and standard customs documentation.
• Experience at a consumer goods or eCommerce company with an omnichannel distribution model.
• Prior experience managing or mentoring junior logistics staff.

Responsibilities

• Partner with freight forwarders on daily bookings, exception escalations, and performance follow-ups as the primary operational contact.
• Manage the handoff from forwarders to drayage providers, ensuring cargo moves from vessel discharge to fulfillment centers in Reno, Nevada, and Indianapolis, Indiana without gaps in ownership or communication.
• Coordinate fulfillment-center transfers, including inbound routing decisions, cross-dock timing, and delivery sequencing.
• Audit forwarder rates, accessorial charges, and SLA performance; flag variances and drive them to resolution.
• Operate cargo tracking systems, forwarder systems, and internal trackers to maintain shipment visibility, proactively escalate delays, and keep stakeholders informed.
• Own shipping data and documentation workflows, ensuring commercial invoices, packing lists, bills of lading, and ISF filings are captured, filed, and accessible; develop reliable processes for this work at scale.
• Lead exception and incident management, including delayed vessels, missed drayage pickups, CBP holds, and cargo claims, and drive each issue to closure.
• Support the Director of Logistics with compliance operations, including ISF filing coordination, CBP exam responses, customs document collection, and UFLPA documentation workflows.
• Continuously improve the processes, tools, and documentation that support operational consistency across lanes and partners.
• Identify root causes of recurring operational problems and develop processes to prevent recurrence.
• Translate workflow needs into buildable system requirements and work with engineers or no-code tools to make processes repeatable and scalable.

Benefits

• Competitive salary and equity package.
• 401K matching.
• Wellness, learning, and home-office budgets.
• Medical, dental, and vision plans.
• Unlimited PTO.
• Company holidays on the first Friday of every month, excluding November, December, and January.
• Tremendous autonomy to set the direction of your work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed