Logistics Manager
About The Position
The Logistics Manager is based at Priority Waste’s Burton, Michigan yard and leads a team of drivers while coordinating daily logistics operations for safe, efficient, high-quality waste collection services. The role serves as a liaison among drivers, customers, and internal teams, providing real-time driver support, overseeing route performance, and improving the driver and customer experience. Priority is a technology company headquartered in Clinton Township, Michigan, serving municipal solid-waste and construction and demolition customers. Founded in 2018, the company operates facilities across three states and emphasizes customer service, collaboration, and the use of technology to transform the logistics industry.
Requirements
- At least 2 years of experience in logistics, transportation, or a related field.
- Supervisory experience.
- Strong knowledge of routing, dispatch, and fleet operations.
- Leadership, communication, and team development skills.
- Ability to problem-solve, prioritize, and work effectively in a fast-paced environment.
- Proficiency with Microsoft Office and logistics or route management systems.
- Customer focus and strong organizational and time-management abilities.
- Ability to work collaboratively, adapt to changing needs, and understand the impact of work quality on company success.
Responsibilities
- Supervise and support a team of drivers through daily oversight, coaching, and performance management.
- Assign and adjust routes and carrier responsibilities to support efficient service delivery.
- Provide real-time support to drivers during routes and resolve service, safety, and equipment issues.
- Act as the escalation point for customer concerns and ensure timely, effective resolution.
- Communicate with drivers and internal teams by phone, Microsoft Teams chat, and video.
- Collaborate with logistics, customer service, and quality teams to improve service.
- Track, trace, and update daily waste removal route status using internal systems.
- Monitor route performance and identify opportunities for efficiency improvements and cost savings.
- Ensure compliance with company policies, safety standards, and regulatory requirements.
- Assist with onboarding and training new drivers and provide ongoing coaching.
- Participate in continuous improvement initiatives and implement operational enhancements.
- Monitor waste storage areas, documentation, equipment, and procedures at the Burton yard.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
