Logistics Manager

Skylight • Los Angeles, CA

12d • $110,000 - $130,000

About The Position

Skylight is a technology startup that makes products and services intended to improve family life, including Skylight Calendar and Skylight Buddy. The company describes itself as bootstrapped and profitable, with more than $300 million in annual revenue.

The Logistics Manager is the operational owner of logistics execution, working alongside the Director of Logistics, who owns strategy, carrier contracts, compliance posture, service-level frameworks, and systems design. The role ensures shipments move as planned, logistics partners meet their commitments, and exceptions are identified and resolved. It connects freight forwarders, 3PL partners, and internal teams, while supporting compliance operations and improving processes, tools, and documentation across logistics lanes and partners.

Requirements

• 4–7 years of experience in freight forwarding, 3PL, or shipper-side logistics operations, including hands-on carrier and forwarder management.
• Strong working knowledge of international freight, including ocean FCL/LCL, air freight, and domestic drayage operations.
• Demonstrated ability to own and resolve exceptions, incidents, and escalations in a fast-moving environment.
• Ability to work with data in Google Sheets or Excel, build trackers, and produce reporting independently.
• Baseline familiarity with customs and trade compliance workflows, including ISF, CBP entry-process basics, and document collection.
• Clear written communication skills for professional correspondence with carriers, forwarders, and 3PLs and concise, complete internal updates.
• Entrepreneurial mindset, comfort with ambiguity, ownership, and continuous improvement.
• Process design and systems thinking, including experience translating an operational need into a tool, tracker, or automation and collaborating with engineers or analysts to build it.

Nice To Haves

• Experience working with major freight forwarders such as Expeditors, Flexport, or Crane Worldwide, or similar providers.
• Familiarity with drayage and 3PL coordination in transpacific lanes to LA/LGB or the Midwest.
• Experience with TMS or shipment visibility platforms such as OSCA, Setlog, project44, or FourKites, or similar systems.
• Customs brokerage coordination experience, including CBP holds, ISF corrections, entry review, and standard customs documentation.
• Experience in a consumer goods or eCommerce company with an omnichannel distribution model.
• Prior experience managing or mentoring junior logistics staff.

Responsibilities

• Manage day-to-day bookings, exception escalations, and performance follow-ups with freight forwarders, serving as the primary operational contact.
• Manage the forwarder-to-drayage handoff, ensuring cargo moves from vessel discharge to fulfillment centers in Reno, Nevada, and Indianapolis, Indiana, without gaps in ownership or communication.
• Coordinate fulfillment-center facility transfers, including inbound routing decisions, cross-dock timing, and delivery sequencing.
• Audit forwarder rates, accessorials, and SLA performance; flag variances and drive them to resolution.
• Operate cargo tracking systems, including TMS, forwarder systems, and internal trackers; maintain shipment visibility, proactively escalate delays, and keep stakeholders informed.
• Manage shipping data and documentation workflows, ensuring commercial invoices, packing lists, bills of lading, and ISF filings are captured, filed, and accessible.
• Lead exception and incident management, including delayed vessels, missed drayage pickups, CBP holds, and cargo claims, and drive issues through resolution.
• Support the Director of Logistics with compliance operations, including ISF filing coordination, CBP exam responses, customs document collection, and UFLPA documentation workflows.
• Improve processes, tools, and documentation to support operational consistency across lanes and partners.
• Identify root causes of recurring problems and develop processes to prevent recurrence.
• Translate operational workflow needs into buildable system requirements and work with engineers or no-code tools to make processes repeatable and scalable.

Benefits

• Competitive salary and equity package.
• 401(k) matching.
• Wellness, learning, and home-office budgets.
• Medical, dental, and vision plans.
• Unlimited PTO.
• Company holidays on the first Friday of every month, excluding November, December, and January.
• Tremendous autonomy to set the direction of your work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed