Logistics & Customer Service Specialist - Latin America

FIJI Water Company•Los Angeles, CA

19h•Hybrid

About The Position

FIJI Water is seeking a Logistics & Customer Service Specialist to support Latin America markets in a role where global logistics meets exceptional customer experience. You’ll manage complex international shipments, ensuring seamless execution while delivering proactive, high-touch service. If you thrive in a fast-paced environment where precision, problem-solving, and relationship-building matter, this is your chance to make a global impact. This position will be based at our West Los Angeles, CA office. We work a hybrid schedule with an in-office requirement Monday-Wednesday and the option to work remotely on Thursday and Friday.

Requirements

2+ years of experience in international logistics, customer service, order management, or supply chain operations
Experience managing international shipments and coordinating with freight forwarders
Working knowledge of export and shipping documentation, including ITNs, booking requests, and customs paperwork
Ability to manage both direct shipments from international origins and orders fulfilled from U.S. warehouses
Strong organizational and problem-solving skills with high attention to detail
Ability to manage multiple orders and priorities while meeting deadlines
Clear and professional written and verbal communication skills
Strong Excel skills (data analysis, formulas, pivot tables) and proficiency in Microsoft Office
Experience using ERP or order management systems (Oracle preferred but not required)
Ability to work independently and collaborate effectively with cross-functional teams

Nice To Haves

Experience supporting Latin America or global markets is a plus
Spanish or other foreign language skills are a plus, but not required

Responsibilities

Manage customer orders for Latin America markets, including direct shipments from Fiji and warehouse orders from U.S. distribution centers
Serve as the primary point of contact for Latin America customers, ensuring timely, accurate, and professional communication
Process customer orders, changes, and rush requests, confirming feasibility and execution timelines within 24 hours
Prepare and manage all required international shipping and export documentation, including ITNs and booking requests
Track international shipments end-to-end and provide regular status updates to customers
Coordinate with Planning, Transportation, Drayage, Ocean Freight, Finance, and Compliance teams to ensure smooth shipment execution
Monitor inventory availability at U.S. warehouses and support customers during potential out-of-stock situations
Work with freight forwarders to manage shipment timelines, sail dates, and delivery commitments
Identify recurring issues and recommend process improvements to enhance service quality and operational efficiency
Provide backup logistics and customer service support for international regions including Asia, Australia, and EMEA, and escalate complex issues to the Sr. Manager, International Logistics

Benefits

Access to top-notch medical coverage
comprehensive vision and dental plans
a 401k with match eligibility
24/7 online physician consultations
virtual mental health resources
life coaching
engaging employee community groups
cash rewards for healthy habits
fitness reimbursements
library of on-demand fitness videos
clear paths for career progression and internal mobility across our diverse family of brands and business units
dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses
company-wide mentorship program to share goals, overcome challenges, and drive your career forward
Continuous Improvement Training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace
Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice
Wonderful Neighbor to contribute to group service projects within our local communities