Latin America Marketing Executive

MGM Resorts International

1d • Onsite

About The Position

As an Executive Host supporting our Latin America Marketing team, you will assist in maintaining the property's casino customer base while expediting processes to ensure excellent customer service. You will use appropriate judgment to execute casino customer requests. All duties are to be performed in accordance with MGM Resorts International Marketing policies, practices, and procedures.

Requirements

• Must be 21 years of age or older
• Has a Bachelor's Degree
• Has 1+ years of prior relevant experience in Hotel Operations, Casino Marketing, VIP Services or Table Games.
• Ability to communicate effectively in the language for the assigned region, i.e., Latin America Marketing – Spanish

Responsibilities

• Evaluate customers’ casino activity to provide corresponding incentives and may have authorization to approve minimum amount of comps and allowances (i.e. room, food, beverage, event tickets, promo chips, free play, airfare or discounts).
• Assist in maintaining and developing property’s customer base through meeting and interacting with customers.
• Ensure customers from assigned regions are greeted upon check‐in & check‐out, and provides personalized service throughout their stay to the satisfaction of the customer.
• Process customers’ reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems.
• If authorized, grant marker authorization limits to qualifying customers.
• Attend special event functions when appropriate to promote marketing efforts and greet customers.
• Maintain highly confidential customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.
• Resolve customer disputes and complaints to the satisfaction of the customer and the company.
• Comply with all local laws, Title 31 and attends all the mandatory compliance and training sessions.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level