LOGISTICS/CUSTOMER SERVICE DELIVERY DRIVER
About The Position
Serve as a Kroger brand ambassador by providing excellent customer service while delivering customer orders to their homes. Drive a company delivery vehicle safely and efficiently according to Kroger’s driving standards. Ensure orders arrive on time and in good condition, communicate with customers while en route, and represent the company with professionalism. Follow food safety requirements for handling and temperature control, maintain delivery records, inspect the vehicle before use, and use company-provided technology. The role requires the ability to perform essential job functions with or without reasonable accommodation.
Requirements
- Valid driver's license.
- Excellent communication and customer service skills.
- Must annually pass a DOT-regulated medical exam.
- Good driving record.
- Ability to operate a delivery van and handheld tablet device.
- Must be able to lift up to 50 lbs., with or without reasonable accommodation.
- Must be at least 21 years old.
- A chauffeur's license may be required in some states.
Nice To Haves
- High school diploma or GED.
- Any customer service experience.
- Any delivery driver experience.
Responsibilities
- Provide excellent customer service while delivering orders to customers.
- Explain Kroger’s Seamless Experience and delivery process to customers as a brand ambassador.
- Maintain professionalism and a high standard of personal presentation when interacting with customers.
- Drive a company vehicle safely and in accordance with Kroger’s driving standards.
- Ensure customer orders are delivered on time and in good condition, resolving issues that arise.
- Communicate with customers while en route about issues or changes to delivery, following Kroger delivery standards.
- Maintain accurate records of customer deliveries.
- Assist fellow drivers who encounter difficulties while making deliveries.
- Keep goods within the correct temperature guidelines and monitor and record temperatures in accordance with food health and safety regulations.
- Handle products safely according to food safety guidelines; record serious breakages or contamination issues and report them to a supervisor.
- Complete pre-use inspections of the company vehicle and report defects to a supervisor.
- Operate company-provided technology devices for mapping and customer interaction.
Benefits
- Healthcare coverage, including medical, dental, vision, and prescription coverage, subject to plan or collective bargaining agreement terms.
- Paid time off, including holiday and sick pay based on eligibility and length of service.
- Employee Assistance Program counseling and confidential financial tools and coaching.
- Associate discounts on purchases, including food, travel, and technology.
- Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
- Training programs and career pathways.
- Retirement plan benefits, subject to eligibility requirements.
- Group term life insurance, subject to eligibility requirements.
- College scholarships and educational leave of absence, depending on location and eligibility.
- Paid vacation, sick leave, and parental leave.
- Mental and emotional support resources.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
