Customer Service Delivery Driver

Sherwin-Williams•Mattoon, IL

4d•Onsite

About The Position

This part-time position works with wholesale and retail customers to understand their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. The role also delivers products from Sherwin-Williams stores to customers safely and on time using company vans or pickup trucks. The position is at Store #3181, 1012 Broadway, Mattoon, IL 61938, with a starting pay rate of $17.50 per hour. The role involves contact with customers, potentially including minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuables. Sherwin-Williams states that it conducts a criminal-history review to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

Be at least 21 years of age.
Be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
Have a valid, unrestricted driver's license.
Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
Be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.

Nice To Haves

High school diploma or GED.
At least one year of experience in delivery, retail, or customer service.
Previous work experience selling paint and paint-related products.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

Provide excellent sales service and support customer satisfaction.
Assist customers in person and by phone by identifying their needs and presenting suitable products and services.
Process sales transactions accurately and according to policies and procedures.
Meet monthly, quarterly, and yearly sales goals.
Maintain accurate work order files and formulas.
Pull products from the sales floor or warehouse.
Tint and mix products to customer specifications as needed.
Load, transport, and deliver items safely and on time.
Assist with loading and unloading items from vehicles.
Maintain the store vehicle and notify the supervisor of repair or servicing needs.
Follow assigned routes and schedules.
Follow applicable laws, traffic regulations, and safety procedures while driving.
Prepare reports and other delivery-related documents.
Operate equipment and machines, including cars, trucks, and forklifts.