Customer Service Delivery Driver

Sherwin-Williams•Siloam Springs, AR

About The Position

This position works closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. It also involves delivering products from Sherwin-Williams stores to customers safely and on time using Company vans or pickup trucks. The role includes customer contact, potentially with minors, and access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other valuables. The Company states that it reviews criminal history to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the general public.

Requirements

Must be at least 21 years of age.
Must be legally authorized to work in the country of employment without current or future sponsorship for employment work visa status.
Must have a valid, unrestricted Driver’s License.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. occasionally.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
If an internal Sherwin-Williams candidate, must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
If an internal Sherwin-Williams candidate, must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

High school diploma or GED.
At least one year of experience working in delivery, retail, or customer service.
Previous work experience selling paint and paint-related products.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
Process sales transactions accurately and in accordance with policies and procedures.
Follow and achieve monthly, quarterly, and yearly sales goals.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications as needed.
Load, transport, and deliver items to customers safely and on time.
Assist with loading and unloading items from vehicles.
Maintain the store vehicle and alert the supervisor to repair and servicing needs.
Adhere to assigned routes and follow time schedules.
Comply with laws, traffic regulations, safety procedures, and other requirements when driving.
Prepare reports and other documents relating to deliveries.
Operate equipment and machines such as cars, trucks, and forklifts.