Customer Service Delivery Driver

Sherwin-Williams • Sturgeon Bay, WI

11d • Onsite

About The Position

The Customer Service Delivery Driver works with wholesale and retail customers to understand their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. The role also delivers products from Sherwin-Williams stores to customers safely and on time using company vans or pickup trucks. The position is based at Store #3291, 601 S Duluth Ave, Sturgeon Bay, WI 53081, and is full-time, with starting pay of $18.00 per hour or based on relevant experience.

The job involves customer contact, potentially including minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuables. Sherwin-Williams states that it reviews criminal history to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Employees must be willing to work all scheduled hours, which may include evenings and weekends. The role requires retrieving materials from shelves and floor stacks and lifting and carrying up to 50 pounds frequently and up to 70 pounds occasionally, with or without reasonable accommodation. Applicants must be at least 21 and have a valid, unrestricted driver's license. Candidates must be legally authorized to work in the country of employment without current or future employment-visa sponsorship.

Requirements

• Must be at least 21 years of age.
• Must be legally authorized to work in the country of employment without requiring employment-visa sponsorship now or in the future.
• Must have a valid, unrestricted driver's license.
• Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally, with or without reasonable accommodation.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• For current Sherwin-Williams employees: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
• For current Sherwin-Williams employees: must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Process sales transactions accurately and in accordance with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work-order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Load, transport, and deliver items to customers safely and on time.
• Assist with loading and unloading items from vehicles.
• Maintain the store vehicle and alert the supervisor to repair and servicing needs.
• Adhere to assigned routes and follow time schedules.
• Follow laws, traffic regulations, and safety procedures when driving.
• Prepare reports and other documents relating to deliveries.
• Operate equipment and machines such as cars, trucks, and forklifts.

Benefits

• Sherwin-Williams describes a range of benefits intended to support health and well-being, career development, and connection. Candidates are directed to the company's benefits website for details on offerings for which they may be eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed