SDS RX Logistics Coordinator

DHL Supply Chain•Westwood, MA

About The Position

SDS Rx, a leader in specialized healthcare logistics powered by DHL, is seeking a Logistics Coordinator to support the safe, accurate, timely, and cost-effective transportation of medications and healthcare products. The role is a key contact among drivers, customers, warehouses, pharmacies, and management, supporting service excellence and operational efficiency. The Logistics Coordinator combines administrative coordination, customer service, contractor management, and operational support. The position monitors delivery performance, coordinates route coverage, manages customer communications, and assists with contractor scheduling and recruiting. The successful candidate is organized, self-motivated, able to work independently in a fast-paced environment, and capable of proactively resolving operational challenges while maintaining positive relationships. The stated schedule is Monday through Friday, 8:00 AM–4:00 PM. Base salary is $65,000–$72,000. The role may require flexible schedules when operational needs require.

Requirements

1–3 years of logistics, transportation, dispatch, customer service, or supply chain experience is preferred.
Strong organizational and multitasking skills.
Excellent communication and customer service abilities.
Ability to work in a fast-paced environment and manage competing priorities.
Proficiency in Microsoft Office Suite, including Excel, Outlook, and Teams.
Strong problem-solving and decision-making skills.
Ability to analyze transportation data and identify operational improvements.
Ability to sit for extended periods while working on a computer.
Occasional lifting of up to 25 pounds.
Ability to work flexible schedules when operational needs require.

Nice To Haves

Experience in route planning, fleet operations, or transportation management systems.

Responsibilities

Coordinate and monitor daily transportation schedules and delivery routes.
Dispatch drivers and provide real-time support for route adjustments and service issues.
Track shipments and deliveries to ensure on-time performance.
Communicate with customers about delivery status, delays, and service concerns.
Maintain accurate transportation records, reports, and system updates.
Investigate and resolve delivery discrepancies, customer complaints, and operational challenges.
Monitor driver productivity, route efficiency, and service metrics.
Ensure compliance with DOT, company, customer, and safety requirements.
Assist with driver onboarding, training, and operational support.
Coordinate with warehouse, pharmacy, and customer teams to meet service expectations.
Support payroll, billing, toll management, and other transportation-related administrative functions as assigned.
Participate in continuous improvement initiatives to enhance operational performance and customer satisfaction.
Assist with contractor scheduling and recruiting efforts.