SDS RX Logistics Coordinator
About The Position
The Logistics Coordinator is a key link between SDS Rx, pharmacy customers, independent contractors, drivers, warehouses, and management. The role oversees daily transportation and delivery operations, combining administrative coordination, customer service, contractor management, and operational support to ensure deliveries are timely, accurate, and cost-effective. The position monitors delivery performance, coordinates route coverage, supports contractor scheduling and recruiting, and manages customer communications. The successful candidate is organized, self-motivated, and able to work independently in a fast-paced environment while resolving operational challenges and maintaining positive relationships with customers, contractors, and internal teams.
Requirements
- Strong organizational and multitasking skills.
- Excellent communication and customer service abilities.
- Ability to work in a fast-paced environment and manage competing priorities.
- Proficiency in Microsoft Office Suite, including Excel, Outlook, and Teams.
- Strong problem-solving and decision-making skills.
- Ability to analyze transportation data and identify operational improvements.
- Ability to work independently and provide operational support.
Nice To Haves
- 1–3 years of logistics, transportation, dispatch, customer service, or supply chain experience preferred.
- Experience in route planning, fleet operations, or transportation management systems is a plus.
Responsibilities
- Coordinate and monitor daily transportation schedules and delivery routes.
- Dispatch drivers and provide real-time support for route adjustments and service issues.
- Track shipments and deliveries to ensure on-time performance.
- Communicate with customers about delivery status, delays, and service concerns.
- Maintain accurate transportation records, reports, and system updates.
- Investigate and resolve delivery discrepancies, customer complaints, and operational challenges.
- Monitor driver productivity, route efficiency, and service metrics.
- Ensure compliance with DOT, company, customer, and safety requirements.
- Assist with driver onboarding, training, and operational support.
- Coordinate with warehouse, pharmacy, and customer teams to meet service expectations.
- Support payroll, billing, toll management, and other transportation-related administrative functions as assigned.
- Participate in continuous improvement initiatives to enhance operational performance and customer satisfaction.
Benefits
- Affordable medical, dental, and vision coverage available beginning on the 30th day.
- PTO program for all associates, including paid holidays and vacation.
- 401(k) with company match.
- Tuition reimbursement program.
- Training and career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
