Logistics Specialist

HTL•Charlotte, NC

42d•Onsite

About The Position

HTL is seeking a Logistics Coordinator to manage daily shipment execution across full truckload (FTL) and less-than-truckload (LTL) modes. This individual-contributor role focuses on keeping shipments moving accurately and efficiently, meeting on-time delivery and service-level agreement (SLA) expectations, and providing strong customer service. The coordinator works with sales representatives, carriers, customers, and company leadership to oversee shipments from pickup through delivery, maintain accurate shipment information, and address issues promptly. The position is based at HTL’s office in Charlotte, North Carolina, and reports to the Director of Operations, Freight Services. Candidates must be legally authorized to work in the United States.

Requirements

1–4 years of experience in LTL operations, or a major in Supply Chain Management with LTL internship experience.
Strong organizational and communication skills.
Proficiency in MS Office Suite and logistics technology platforms, including TMS and CORSAIR.
Ability to manage multiple priorities in a fast-paced environment.
Outstanding verbal and written communication skills.
Legal authorization to work in the United States.

Nice To Haves

Bachelor’s degree, preferably in Business Administration, Logistics, Supply Chain, or a related field.
Customer service experience.

Responsibilities

Work with sales representatives to ensure shipper loads are covered by qualified carriers with appropriate equipment and insurance.
Build and deliver competitive rate quotes aligned with customer needs and company objectives.
Enter loads, appointments, and shipment data into the Transportation Management System (TMS) according to company procedures.
Perform multiple daily TMS audits to verify data accuracy, identify and correct data-entry or scheduling errors, and keep shipment information complete and up to date.
Prepare, process, and review shipping documentation before distribution.
Complete pre-claim paperwork for loss, damage, and shortage claims, and resolve related concerns and complaints.
Track and trace shipments, proactively communicate updates, and resolve issues before they escalate.
Establish and maintain carrier partnerships to expand opportunities with HTL’s customer base.
Anticipate customer needs, answer questions, resolve issues, and address concerns professionally.
Maintain awareness of business and market trends, including pricing and capacity fluctuations.
Collaborate with leadership to identify workflow improvements that enhance efficiency and customer satisfaction.