Logistics Coordinator
About The Position
Johnson Health Tech North America is seeking a detail-oriented Logistics Coordinator to help ensure products move efficiently through the supply chain and reach customers accurately and on time. The role works closely with Sales, Operations, Customer Service, warehouses, and transportation partners in a fast-paced environment, managing multiple priorities while maintaining accuracy and strong customer service. The Logistics Coordinator coordinates domestic shipments, customer deliveries, installations, and customer-routed freight; manages carrier and shipment activities through a Transportation Management System; prepares shipping documentation; and communicates scheduling and delivery updates. The position also handles customer return requests and freight claims, maintains related records, supports delivery inquiries, and collaborates with internal teams to resolve transportation issues. The role contributes to logistics performance monitoring and continuous improvement.
Requirements
- High school diploma or equivalent.
- Strong Microsoft Office skills, including Excel, Word, Outlook, and PowerPoint.
- Excellent organizational skills and attention to detail.
- Strong written and verbal communication skills.
Nice To Haves
- Associate degree or technical training.
- 1–3 years of experience in logistics, supply chain, administration, customer service, or a related field.
- Experience working with SAP or similar ERP systems and/or TMS systems.
- Experience maintaining reports, records, and operational documentation.
- Understanding of geography, transportation networks, and warehouse operations.
- Ability to manage multiple priorities, work with spreadsheets and data, solve problems proactively, meet deadlines, collaborate across teams, focus on customer service, and seek process improvements.
Responsibilities
- Review Sales Orders and Delivery Notes to ensure shipping information is accurate, complete, and ready for processing.
- Coordinate domestic shipments, customer deliveries, installations, and customer-routed freight.
- Obtain and evaluate freight quotes to identify cost-effective transportation solutions.
- Manage carrier relationships and shipment activities through the Transportation Management System (TMS).
- Monitor logistics performance metrics and support continuous improvement initiatives.
- Prepare and distribute shipping documentation, packing lists, and related records.
- Communicate with transportation carriers to schedule pickups and deliveries.
- Partner with warehouse teams to ensure orders are properly prepared and shipped on schedule.
- Coordinate delivery communications and scheduling updates with customers and internal teams.
- Process and authorize customer return requests.
- Coordinate with return departments to ensure established procedures are followed.
- Investigate and submit freight claims when necessary.
- Maintain accurate records related to returns and freight claims.
- Serve as a logistics point of contact for Sales, Customer Service, and Operations teams.
- Assist with customer delivery inquiries and shipment status updates.
- Collaborate across departments to resolve delivery and transportation issues.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
