Logistics Coordinator

ProTrans • Laredo, TX

5d

About The Position

The Logistics Coordinator handles transactional work on customer accounts and works closely with transportation providers (carriers) and internal support teams to identify opportunities for improvement. The role is the primary day-to-day transactional contact and provides plant-level customer service. It contributes to ProTrans objectives and helps identify, analyze, and develop supply chain solutions that improve the customer experience.

For 3PL accounts, the position also manages the customer’s logistics plan, gathers and submits plan changes or adjustments, enters bid requests as needed, and ensures unplanned customer requests are handled. The role may serve as a team lead for an assigned work group.

Requirements

• At least one year of industry experience in logistics and supply chain, or a bachelor’s degree in Logistics, Transportation, or a business-related field.
• Strong verbal and written communication skills in English.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals in English and Spanish.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Ability to apply fractions, percentages, ratios, trends, statistical techniques, and proportions to practical situations.
• Ability to solve practical problems, collect data, establish facts, draw valid conclusions, interpret instructions in mathematical or diagram form, and work with abstract and concrete variables.
• Excellent computer skills, including Microsoft Office programs.
• Experience using web-based business intelligence tools and Microsoft Office.
• Ability to travel nationally and internationally to customer locations within the ProTrans International network.
• Ability to perform each essential duty satisfactorily, including critical thinking and problem-solving, customer service, serving as a point of contact between ProTrans and the customer, interacting with various levels of management and operations in a matrixed organization, complying with Customs and C-TPAT regulations and procedures, adapting to changing logistics circumstances, and managing multiple tasks and projects.

Nice To Haves

• Automotive logistics experience.
• Spanish bilingual abilities.

Responsibilities

• Communicate with truckload carriers to confirm pickups and deliveries, address exceptions, and perform check calls in ProTrans’ TMS system.
• Facilitate border-crossing operations with the Border Crossing team and notify customers about deviations in customs processes at the border.
• Arrange expedited shipments for customers and communicate effectively with ProTrans’ Expedite team.
• Assist customer plants with daily operational issue resolution.
• Escalate service-level issues to the Operations Manager.
• Communicate holiday schedules to customers and any internal adjustments at ProTrans.
• Ensure customers are aware of performance exceptions, delays, and other service issues.
• Ensure reporting is distributed as necessary on a daily, weekly, or monthly basis.
• Work with ProTrans’ Accounts Receivable team to ensure timely billing.
• For 3PL accounts, understand and manage the customer logistics plan, and gather, understand, and submit plan changes or adjustments.
• For 3PL accounts, enter bid requests as necessary to accommodate the logistics plan and its adjustments.
• For 3PL accounts, ensure unplanned customer requests are handled.

What This Job Offers

• Job Type: Full-time