Logistics Coordinator Lead

ACERTUS•Saint Louis, MO

18d•$25 - $26

About The Position

The Logistics Coordinator Lead coordinates workflow and uses data insights to support a team of Logistics Coordinators. The role oversees monitoring non-active shipments, managing operational exceptions, and ensuring timely and effective communication with assigned carriers. It provides guidance, support, and direction to coordinators while promoting accountability, consistent processes, and efficient issue resolution. The lead also supports daily transportation operations by proactively resolving issues, tracking shipment milestones, and maintaining accurate, current shipment statuses to provide a reliable customer experience. The position works Monday through Friday, 7:30 a.m. to 4:00 p.m., with compensation of $25–$26 per hour. Work is performed under general office conditions with moderate noise levels.

Requirements

High school diploma or equivalent.
Proficiency in Microsoft Office programs and general office equipment.
Exceptional organization and attention to detail.
Ability to manage multiple priorities, meet deadlines, and adapt to changing business needs.
Problem-solving ability, including identifying risks and supporting issue resolution.
Ability to lead day-to-day operational activities and guide team members in a fast-paced environment.
Excellent verbal and written communication skills.
Ability to deliver exceptional customer service.
Positive attitude and ability to work as a team player.
Ability to multitask and work independently.
Intermediate-level data entry skills.
Willingness to learn and assume responsibility.
Personal responsibility for managing change.
Regular attendance.

Nice To Haves

Associate degree in business or a related field.
2–4 years of experience in the transportation or logistics industry.
Experience coaching, planning, and using data insights within a team.
Customer service experience.
Experience with transportation management systems (TMS), CRM platforms, workflow tools, and operational reporting systems.

Responsibilities

Manage inbound and outbound carrier communications to ensure timely coordination and updates.
Manage inventory to support efficient load coverage and minimize service gaps.
Audit and design daily work and strategic workflow plans for Logistics Coordinators.
Monitor performance and use data insights to improve inactive-shipment monitoring, exception management, and carrier communication.
Drive resolution-focused communication among carriers, the dispatch team, the client service team, and the Carrier Performance Manager.
Improve carrier performance by reducing pushback rates and addressing recurring service issues.
Execute load optimization strategies, including load reassignments and bumping when necessary.
Use performance data to continuously improve dispatch decisions.
Support and follow payable automation and auto-bundling initiatives to improve efficiency and accuracy.
Ensure rate agreements are executed, signed, and audited for accuracy and compliance.
Monitor dispatched and IR loads and address orders that remain unassigned or inactive beyond expected timeframes.
Manage and update same-day shipment statuses to ensure timely and accurate tracking.
Track multi-day shipments and resolve pickup and delivery issues to minimize delays.
Follow up on delivered loads with missing Bill of Lading documentation and ensure proper receipt.
Receive and manage calls from assigned carriers, providing timely support and issue resolution.
Proactively communicate shipment updates, delays, and resolutions to carriers and internal stakeholders.
Assist with onboarding and training new team members on processes, systems, and best practices.
Provide guidance, coaching, and support to Logistics Coordinators to promote consistency, accountability, and operational execution.
Perform additional duties as assigned to support business needs.

Benefits

Medical, dental, and vision coverage.
Voluntary life and disability insurance, accident insurance, critical illness insurance, and hospital indemnity.
Company-paid basic life insurance and long-term disability.
Company-paid paid time off (PTO).
Seven company-paid holidays plus one floating holiday.
401(k) with company match.
Tuition reimbursement.
Financial wellness resources.
Retirement planning resources.
Legal services.
Employee discount programs.
Complimentary Grubhub+ membership.
Casual dress code.