Logistics Coordinator, Lead

Imperative Logistics Group•Carlsbad, CA

2d•Onsite

About The Position

The Lead Logistics Coordinator supports and oversees daily dispatch operations for the Mission Critical Domestic team, ensuring efficiency, accountability, and exceptional customer service. The role provides team guidance, manages escalations, monitors operational performance, and proactively addresses service risks to support smooth daily operations. The position involves dispatch management and coverage; customer and internal communications; proactive monitoring of dispatch boards and service risks; coordination of white-glove deliveries; and preparation of reports and administrative follow-up. The role also provides flexible support across dispatch and related functions as business priorities evolve.

Requirements

High school diploma or equivalent.
At least 3 years of experience in logistics, dispatch, transportation, or a related operational role.
Strong problem-solving, organizational, and multitasking skills.
Excellent verbal and written communication skills and a strong customer-service focus.
Ability to manage competing priorities, resolve escalations, and make sound operational decisions.
Proficiency in Microsoft Office and applicable logistics or transportation management systems.
Strong attention to detail and ability to work independently while supporting team objectives.

Nice To Haves

Additional education in business, logistics, or a related field.
Previous leadership or team lead experience.

Responsibilities

Oversee daily dispatch operations and provide direction, guidance, and support to promote operational efficiency.
Manage and escalate dispatch-related service failures, delays, and operational challenges.
Oversee damage-photo escalations and ensure timely communication and resolution.
Provide hands-on dispatch support, troubleshooting, and problem-solving assistance.
Manage dispatch recoveries and coordinate follow-up to minimize service disruptions.
Provide dispatch coverage and backup during outages, staffing shortages, and other operational disruptions.
Maintain dispatch schedules, communicate duty revisions and schedule changes, and oversee the dispatch calendar.
Monitor email correspondence related to dispatch operations and individual responsibilities.
Ensure timely customer status updates for Pickup (PU), Outbound (OB), Tender (TEN), Recovery (REC), Out for Delivery (OFD), and Proof of Delivery (POD).
Provide phone support, answer calls, and direct inquiries to appropriate resources.
Proactively communicate with customers and internal teams about operational concerns, delays, damages, and service updates.
Monitor dispatch boards throughout the day and conduct scheduled reviews at 9:00 AM, 10:00 AM, 12:00 PM, 2:00 PM, and 4:00 PM.
Identify potential service failures and take appropriate action to prevent escalations.
Monitor and address First Save pop-ups to support customer retention and service recovery.
Maintain report cards and keep operational reporting accurate and up to date.
Coordinate 3–4-man white-glove setups, including preparation, scheduling, and completion of required checklists.
Manage and distribute 10X setup emails.
Review and approve white-glove photos for compliance and distribute delivery photos to applicable customers as required.
Monitor white-glove activity and address outstanding issues or operational concerns.
Prepare, review, and maintain Lumenis reports.
Complete administrative responsibilities and operational follow-up to support daily business needs.
Assist with projects, special requests, and additional operational tasks as assigned.
Provide flexible support across dispatch and related functions to address changing business priorities.