Logistics Center Technician

New Era Technology•Indianapolis, IN

9d•Onsite

About The Position

The Logistics Center Technician configures, stages, tests, troubleshoots, and repairs customer-owned inventory for deployment. The role performs a high volume of technical configurations in a technically diverse, changing environment and contributes to developing configuration processes and technical documentation. The technician works with customers, internal departments, project managers, and project coordinators to understand requirements and prepare equipment and materials for projects. The role also supports warehouse operations and inventory control, with an emphasis on accurate transactions and maintaining 99% inventory accuracy. The position is full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m., with overtime as needed. It is performed in a warehouse environment and does not require travel.

Requirements

One year of technical schooling or three years of hardware and software technical experience.
Ability to work unsupervised and make critical decisions.
Proactive technical and procedural troubleshooting skills, including evaluating how changing conditions affect options, defining troubleshooting methods and conclusions, and identifying ways to measure and improve system performance.
Proficient written and verbal English communication skills, including the ability to communicate professionally and clearly with managers, employees, customers, and vendors.
Technical writing skills and ability to use standard tools such as Microsoft Office to communicate and illustrate information.
Ability to build collaborative relationships, understand and educate internal and external customers, respond to customer inquiries completely and promptly, and address customer needs and concerns.
Knowledge of networking and Cisco, Meraki, and Fortinet equipment, including switches, routers, and access points; Windows 10 and 11; Apple products; computer hardware and peripherals; Smartsheet; Word; Excel; Outlook; and the Internet.
Ability to learn new platforms quickly.
Ability to read, understand, and interpret job-related documents, instructions, policies, and communications in English.
Ability to use hands and arms for typing, pulling, handling, feeling, reaching, and squeezing; regularly stand, walk, climb, balance, stoop, kneel, crouch, and perform overhead work; and use a keyboard and mouse for extended periods.
Vision sufficient to adjust focus and view a computer screen for most of the workday.
Ability to lift up to 50 pounds without assistance and occasionally lift up to 75 pounds.
Ability to handle multiple tasks simultaneously.

Responsibilities

Configure customer and internal hardware, including workstations, tablets, POS systems, routers, switches, access points, printers, and scanners.
Write, interpret, and update technical documents using verbal and visual elements to support consistent equipment configuration.
Work with customers and internal departments to understand configuration requirements and communicate staging-center capabilities.
Coordinate with project managers and project coordinators on materials to be staged and configured for projects.
Configure equipment according to customer and equipment specifications while maintaining an efficient workflow and accurate results.
Troubleshoot and repair computer equipment for deployment at customer locations.
Research and analyze technical developments relevant to the company’s core business.
Understand and assist with warehouse functions as needed.
Record inventory transactions, including receiving, shipping, and location transfers, to support accurate and timely reports.
Assist with inventory control, cycle counts, and physical inventory to maintain 99% accuracy.
Establish and retain customer confidence.
Keep the work area clean and organized.
Perform other duties and responsibilities as assigned.