Logistics Technician

Microsoft • Chicago, IL

2d

About The Position

The Logistics Technician works within Microsoft’s Cloud Operations & Innovation (CO+I), supporting the infrastructure and foundational technologies behind Microsoft’s online services. The role performs inventory and asset management tasks, cycle audits, incoming and outgoing deliveries, shipment documentation, data-bearing-device destruction, warranty processing, and coordination of security escorts for third-party vendors. It also supports server decommissioning, rack movements, and safe, compliant handling of materials and inventory. The work follows Microsoft policies, supplier agreements, service-level agreements, and site procedures, with an emphasis on accurate records, customer service, security, and operational consistency.

The position may involve business travel to support other locations, typically domestically, up to 25% of the time. It requires the ability to work 12-hour shifts, including non-standard hours such as evenings, nights, weekends, and holidays. This role is not eligible for visa sponsorship and requires Microsoft Cloud background screening and citizenship verification.

The listed typical U.S. base pay ranges are $23.22–$32.36 per hour for Logistics Technician ATR-B and $23.85–$37.79 per hour for Logistics Technician ATR-C. Different ranges apply in the San Francisco Bay area and New York City metropolitan area: $27.64–$34.66 per hour for ATR-B and $30.05–$41.49 per hour for ATR-C. Certain roles may be eligible for benefits and other compensation.

Requirements

• High school diploma and 6 months of experience or an internship in inventory management, retail, warehouse management, or a related field, or equivalent experience.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud background check upon hire or transfer and every two years thereafter.
• Citizenship verification with a valid passport is required due to applicable citizenship-based legal restrictions.
• Must be authorized to work in the United States without current or future employer visa sponsorship.
• Ability to work 12-hour shifts, including evenings, nights, weekends, and holidays.
• Ability to travel up to 25% to support other locations.

Nice To Haves

• 2+ years of experience in warehouse or supply chain work in an IT environment, IT, and/or logistics, including operating heavy-load movement equipment such as forklifts, pallet jacks, or chassis lifts for a large corporation, or equivalent experience.

Responsibilities

• Maintain a customer-focused approach when completing tickets and Inventory and Asset Management (IAM) tasks, ensuring accuracy and compliance with company and industry standards.
• Follow Microsoft supplier contractual guidelines, recognize potential stakeholder impacts, communicate them, and plan accordingly.
• Destroy data-bearing devices (DBDs) in accordance with service-level agreements and Microsoft policies; verify serial numbers against the database.
• Support server decommissioning while maintaining compliance and meeting service-level agreements.
• Perform weekly vehicle inspections.
• Enter data documenting inbound and outbound packages, execute deliveries as instructed, and maintain accurate delivery records.
• Apply appropriate customs documentation and standards to outbound packages.
• Develop working knowledge of stock control and inventory-management practices and procedures.
• Perform cycle audits and data corrections, help report and reconcile inventory discrepancies, and track and stage physical inventory while identifying improvement opportunities and space constraints.
• Move materials, including shipping, receiving, and inventory management, according to standard processes.
• Follow established procedures and complete work consistently, accurately, and on time; complete required security and data-management training and follow related policies.
• Participate in training for site-specific procedures and tools, including forklifts, pallet jacks, inventory software, RMA portals, and rack movement processes.
• Notify management about stock shortages and escalate issues.
• Escalate security or safety incidents and coordinate security escorts for third-party vendors.
• Perform a Task Hazard Analysis for each task and obtain appropriate sign-off for identified risks.
• Conduct rack movement activities, support training on devices and tools, and uphold safety standards.
• Follow protocols for unsafe materials outside containment, use the safety alert system, escalate issues, and dispose of materials appropriately.
• Perform assigned tasks during high-volume or escalation-based work, seek management guidance before proceeding when needed, monitor inbound and outbound schedules, and escalate scheduling deviations.
• Initiate supplier warranty claims when automation is unavailable and process orders.
• Process failed vendor hardware through applicable tools, including information processing, packaging, shipment, and receipt of RMA and non-RMA returns; perform manual non-RMA returns and begin manual OEM parts ordering.
• Follow service-level agreements for RMA and non-RMA warranty processes.
• Embody Microsoft’s culture and values.

Benefits

• Certain roles may be eligible for benefits and other compensation.
• Career rotation programs, Diversity & Inclusion training and events, and professional certifications are offered as development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED