Logistics Technician

Microsoft • Chicago, IL

2d • $23 - $41

About The Position

As a Logistics Technician in Microsoft’s Cloud Operations & Innovation (CO+I), you will support inventory and asset management activities that help deliver infrastructure for Microsoft’s online services. The role includes cycle audits, incoming and outgoing deliveries, security escort coordination for third-party vendors, and documentation of inbound and outbound shipments. It also provides opportunities to develop knowledge of inventory management, warranty processes, data-bearing device destruction, and related site operations.

Microsoft CO+I operates a global data center portfolio of more than 200 data centers across 32 countries. The organization emphasizes employee development through training, career rotation programs, diversity and inclusion events, and professional certifications. Environmental sustainability and optimization are priorities in data center design and operations.

The position may involve business travel to other metropolitan areas, up to 25% of the time, and the ability to work 12-hour shifts, including evenings, nights, weekends, or holidays. This position is not eligible for visa sponsorship and requires citizenship verification and a Microsoft Cloud Background Check.

Requirements

• High school diploma and 6 months of experience or an internship in inventory management, retail, warehouse management, or a related field, or equivalent experience.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing a Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
• Citizenship verification with a valid passport is required due to citizenship-based legal restrictions applicable to the role.
• Must be authorized to work in the United States without current or future employer visa sponsorship.
• Ability to work 12-hour shifts, including potentially non-standard hours such as evenings, nights, weekends, and holidays.
• Ability to travel up to 25% to support other locations.

Nice To Haves

• At least 2 years of experience in warehouse or supply chain work in an IT environment, IT, and/or logistics, including operating heavy-load movement equipment such as forklifts, pallet jacks, or chassis lifts for a large corporation, or equivalent experience.

Responsibilities

• Complete Inventory and Asset Management tasks accurately and in accordance with company and industry standards, policies, and supplier agreements, while considering customer and stakeholder impacts.
• Destroy data-bearing devices according to service-level agreements and Microsoft policies, verify device serial numbers against the database, and support server decommissioning.
• Perform weekly vehicle inspections.
• Enter data to document inbound and outbound packages; execute deliveries as instructed, including purchase order receiving and Rack Movement Supervisor activities; maintain accurate delivery records and apply appropriate customs documentation to outbound packages.
• Develop working knowledge of stock control and inventory management procedures; conduct cycle audits and data corrections, report and reconcile discrepancies, track and stage physical inventory, identify opportunities to improve inventory and address space constraints, and perform material movement, shipping, and receiving.
• Follow established procedures to execute processes consistently, accurately, and on time; complete required security and data management training and participate in training on site-specific procedures and tools.
• Notify management of stock shortages and escalate issues.
• Follow security and data management policies; escalate security or safety incidents; coordinate security escorts for third-party vendors; conduct Task Hazard Analyses and obtain required sign-offs; support rack movement activities and follow safety standards and protocols for unsafe materials.
• Perform assigned tasks and escalate issues during high-volume or escalation-based work; seek management guidance as needed and monitor inbound and outbound schedules, escalating deviations.
• Initiate supplier warranty claims when automation is unavailable; process failed vendor hardware through applicable tools and RMA or non-RMA workflows, including information processing, packaging, shipment, and return receipt; perform manual returns and begin manual ordering of OEM parts; comply with warranty-process service-level agreements.
• Embody Microsoft’s culture and values.

Benefits

• Certain roles may be eligible for benefits and other compensation; details are available through Microsoft’s U.S. corporate pay and benefits information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED