Logistics Center Technician

New Era Technology•Indianapolis, IN

8d•Onsite

About The Position

The Logistics Center Technician configures, stages, and tests customer-owned inventory for deployment in a technically diverse, changing environment. The role performs high volumes of technical configurations and contributes to developing configuration processes and technical documentation. The technician works with customers and internal teams to understand requirements, coordinates project staging needs, troubleshoots and repairs equipment, and supports warehouse and inventory functions.

Requirements

One year of technical schooling or three years of hardware and software technical experience.
Ability to work unsupervised and make critical decisions.
Proactive technical and procedural troubleshooting skills, including evaluating options, defining troubleshooting methods and conclusions, and identifying ways to measure and improve system performance.
Proficient written and verbal English communication skills; able to communicate professionally and clearly with managers, employees, customers, and vendors.
Technical writing skills and proficiency with standard tools such as Microsoft Office.
Ability to build collaborative relationships and understand and educate internal and external customers.
Ability to respond to customer inquiries completely and promptly.
Knowledge of networking technologies, including Cisco, Meraki, and Fortinet switches, routers, and access points; Windows 10 and 11; Apple devices; computer hardware and peripherals; Smartsheet; Word; Excel; Outlook; and the Internet.
Ability to read, understand, and interpret job-related documents, instructions, policies, and communications in English.
Ability to handle multiple tasks simultaneously.
Ability to lift up to 50 pounds without assistance and occasionally lift up to 75 pounds.

Responsibilities

Configure hardware such as workstations, tablets, POS systems, routers, switches, access points, printers, and scanners for customers and internal departments.
Write, interpret, and update technical documents, including verbal and visual elements, to support consistent equipment configuration.
Work with customers and internal departments to understand configuration requirements and communicate staging-center capabilities.
Coordinate with Project Managers and Project Coordinators on materials to stage and configure for projects.
Configure components to customer and equipment specifications while maintaining an accurate and efficient workflow.
Troubleshoot and repair computer equipment for deployment at customer locations.
Research and analyze technical developments as they relate to the company’s core business.
Understand and assist with warehouse functions as needed.
Record inventory transactions, including receiving, shipping, and location transfers, to support accurate and timely inventory reporting.
Assist with inventory control, cycle counts, and physical inventory, maintaining 99% inventory accuracy.
Establish and retain customer confidence.
Keep the work area clean and organized.
Perform other duties and responsibilities as assigned.