Logistics Center Supervisor

Savers / Value Village • West Springfield, MA

3d • Onsite

About The Position

The Logistics Center Supervisor supports Savers’ vision by assisting in the daily management of a regional domicile of truck drivers, equipment, and associated support staff. Under the direction of the Logistics Center Manager (or ATCM), the supervisor works with Sourcing and area store management to ensure the proper and timely flow of goods to stores in a given geography. The role may also include collecting donations for shipment to other areas and overseeing a small warehouse and its personnel and activities supporting product collection, storage, and movement to stores.

The supervisor oversees daily logistics operations, including driver dispatch and, where required, warehouse operations, according to the operational plan and budget. The role is accountable for employee performance, productivity, and safety; safety and training programs; regulatory compliance; employee time, scheduling, forecasting, and allocation; accident and injury follow-up; driver communications; route schedules and truck assignments; key performance indicators; data accuracy and reporting; facility maintenance and security; and established operational processes. The supervisor may oversee warehouse staff and loading and unloading activities, and may participate in department or companywide projects.

The position directs drivers (up to 10 or more), management, and administrative staff. It is based at 266 Cold Spring Ave., West Springfield, MA 01089. Travel is less than 10%.

Requirements

• High school diploma or equivalent.
• Three years of experience in transportation, distribution, and/or logistics management.
• Demonstrated experience and ability in transportation, distribution, or logistics; two years of experience is noted as preferred in the qualifications section.
• Working understanding of DOT regulations.
• Working knowledge of logistics equipment.
• Some knowledge of truck-route planning and optimization, dispatch processes and procedures, and supporting logistics software.
• Working knowledge of receiving and shipping procedures and methodology.
• Working knowledge of Microsoft Office, including Outlook and Excel.
• Understanding of key performance indicators in logistics and distribution operations.
• Working knowledge of CSA 2010.
• Planning and organization skills.
• Customer service skills.
• Supervisory, management, and leadership skills.
• Ability to set priorities, meet deadlines, and multitask with minimal supervision.
• Ability to work independently or as part of a team.
• Ability to communicate orally and in writing.
• Ability to lead a diverse work group in a physical labor environment under pressure and time constraints.
• Ability to think and act as a business owner in the thrift industry.
• Ability to identify problems and recommend solutions.
• Ability to make or influence decisions.
• Ability to establish relationships with peers, internal and external customers, and vendors.
• Ability to participate in and lead projects.
• Ability to work within Savers’ culture.
• Ability to stand for long periods and, when required, lift up to 70 pounds.

Nice To Haves

• Bachelor’s degree.
• At least two years of experience in transportation, distribution, or logistics, as noted as preferred in the qualifications section.

Responsibilities

• Assist with the daily management of regional truck drivers, equipment, and support staff.
• Work with Sourcing and area store management to ensure proper and timely flow of goods to stores.
• Oversee daily logistics activities, including driver dispatch and warehouse operations as required, in accordance with the operational plan and budget.
• Ensure the performance, productivity, and safety of Logistics employees in accordance with company policies and established standards.
• Oversee and direct safety and training programs and enhance regulatory compliance, including DOT, FMCSA, and OSHA requirements.
• Oversee employee time, scheduling, forecasting, and allocation.
• Investigate and follow up on accident and injury incidents.
• Communicate with drivers in group settings, such as weekly meetings, and individually.
• Review daily driver route schedules and truck assignments.
• Oversee warehouse loading and unloading logistics when applicable.
• Monitor operational key performance indicators and recommend changes to improve performance.
• Ensure accuracy and integrity of data collection and reporting and efficiency of operational data management systems.
• Supervise warehouse staff in executing and delivering services when required.
• Execute established operational processes and procedures to achieve results.
• Ensure facility maintenance and security.
• Participate in department or companywide projects supporting company goals and objectives.

Benefits

• Comprehensive onboarding and training from day one.
• In-house training through Savers University.
• Medical, prescription, dental, and vision health plans.
• Company-paid life insurance.
• Smoking cessation programs, diabetes management coaching, and on-demand care options.
• 401(k) plan with company matching contributions.
• Paid time off.
• Mental health services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED